Catering Clerk

Integrated Care System; Nottingham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local healthcare provider in Nottingham is seeking a Catering Clerk to work in the Food Production department. The role involves using catering software, maintaining accurate documentation, and ensuring high standards in food service. Ideal candidates will have relevant qualifications, strong communication skills, and experience in a customer-focused environment. This position offers the opportunity to contribute to patient care and support staff in a busy hospital setting.

Benefits

Personal development opportunities

Diversity and inclusion

Career advancement prospects

Qualifications

• Must have a friendly and professional telephone manner.
• Previous experience in a customer/patient focused environment is preferred.
• Ability to manage own work in a busy environment.

Responsibilities

• Monitor and record all catering food issued to the wards using catering software.
• Maintain accurate documentation for all catering supplies.
• Communicate with wards regarding changes to the service.

Skills

Communication Skills

Computer Skills

Organizational Skills

Education

English language & Mathematics GCSE (Grade C or above) or equivalent

Level 2 Food Safety Certificate

Job description

Go back Nottingham University Hospitals NHS Trusts

Catering Clerk

The closing date is 10 August 2025

We require proactive and hardworking staff to work as part of a team within the Food Production department at our Central Production Unit at City Campus and Receipt and Distribution Unit at the QMC Campus. The Catering Clerk role is key to the Food Production department in ensuring all meal and food & beverages for our patients are issued recorded accurately using our electronic ordering system.

The post holder will be responsible for producing, printing and recording catering supplies requested by the wards using an ICT software package.

The post holder will be responsible for maintaining accurate documentation and information for all catering supplies and to ensure the service of all types of food and beverage is given to the expected standards required of the department.

All duties carried out by the employee will be in accordance with the Trust's policy on the health and safety and in line with current standing financial instructions.

In addition to the below summary you need to familiarise yourself with full job description and person specification documents attached to the advert

Main duties of the job

The use of the catering software to monitor and record all catering food issued to the wards

To print patient meal orders documents twice a day and to issue to the relevant teams and areas.

To receive orders of additional food from wards, record and relay the information to the Production team.

To accurately record all food and drinks items issued to the Patients Meals Service

To input all food items, drink items & stock transfers that are issued to the Patients Meals Service into the catering software and other records

To produce reports using the catering software for the Catering team and management when required

To keep the catering software up to date with menu changes, products and costs.

To use other software systems to report and record information

To carry out general administration duties for Food Production including taking orders over the phone, taking and passing on messages, managing stationary, printing documents & labels and photocopying

Answering the telephone in a courteous and helpful manner

To communicate with wards and departments notifying them of any changes to the service.

Control the efficient and effective use of resources.

Reporting any premises and equipment faults to their line manager/supervisor

To maintain a safe working environment in relation to office area

To maintain confidentiality when privy to sensitive information in the office.

About us

With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!

We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.

Job responsibilities

Please refer to the job description and person specification attached to the advert for the full details of the vacancy.

Person Specification

Training & Qualifications

• English language & Mathematics GCSE (Grade C or above) or equivalent
• Good Computer Skills
• Level 2 Food Safety Certificate

Experience

• Previous experience of working in a customer/patient focused environment

Communication and Relationship

• Must be able to communicate well with other staff from other departments. Receive, deal with or pass on messages from wards or departments
• Friendly and professional telephone manner

Planning & Organising

• Able to manage own work on a day to day basis
• Able to concentrate in a very busy environment
• Shows willingness to assist/help others within the team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Nottingham University Hospitals NHS Trusts