Catering & Bar Team Leaders

TN United Kingdom; Coventry; On-site; GBP 60,000 - 80,000; Part time

Job summary

Join a dynamic team at a renowned venue, where you will take on the role of Team Leader during exciting events. This position offers the chance to showcase your customer service skills while managing a team to deliver memorable experiences. With flexible hours, competitive pay, and the opportunity to work in a vibrant environment, this role is perfect for those who thrive in fast-paced settings. Be part of a team that values excellence and collaboration, ensuring every guest leaves with a smile. If you are passionate about hospitality and enjoy working in a lively atmosphere, this is the job for you!

Benefits

Flexible hours

Weekly pay

Full training provided

Free parking

Discounted food and drinks

Qualifications

• Experience managing small teams and handling staff, stock, and cash.
• Knowledge of licensing law and food service standards.

Responsibilities

• Deliver excellent customer service by serving food and drinks.
• Manage outlet operations and oversee team members during events.
• Collaborate with departments to enhance guest experiences.

Skills

Customer Service

Food and Beverage Knowledge

Team Management

Cash Handling

Problem-Solving

Education

Previous Experience in Similar Role

Job description

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Coventry Building Society Arena is a renowned venue hosting conferences, exhibitions, sports, music, and entertainment, attracting 1.2 million visitors annually with over 600 events.

It is home to Coventry City Football Club and has hosted major artists like Coldplay, Rolling Stones, Harry Styles, and Arctic Monkeys.

Our team is dedicated to providing excellent experiences and service to all visitors.

Overview:

We are offering casual Team Leader positions for event days. The role involves delivering excellent customer service by serving food and drinks in our concessions outlets.

Hours of Work:

This is a casual role with flexible shifts, including early mornings, late nights, and weekends. Pay starts at £12.09 per hour.

Job Responsibilities:

• Possess confident and comprehensive knowledge of food and beverage service.
• Manage the outlet, oversee team members, stock, cash handling, and ensure quality service.
• Promote products, understand menu details, ingredients, allergens, and service styles.
• Be familiar with the till system, reporting, and troubleshooting.
• Collaborate with other departments to enhance guest experience.
• Brief, train, develop, and coach staff throughout shifts.
• Follow company policies on health & safety, hygiene, legislation, and employment law.
• Handle customer feedback and report service or quality issues.
• Work independently and as part of a team, using initiative to create memorable experiences.
• Manage small teams during peak times, ensuring smooth service.
• Maintain cleanliness and readiness of the unit.
• Oversee cash handling and profit control within the concessions.

Candidate Requirements:

• Reliable with a flexible approach.
• Availability for evenings and weekends.
• Ability to work in a fast-paced environment.
• Experience managing small teams and handling staff, stock, and cash.
• Confident, friendly, and personable manner.
• Self-motivated with a passion for excellence.
• Problem-solving skills and initiative.
• Knowledge of licensing law.
• Previous experience in a similar role is required.

Additional Benefits:

• Flexible hours to suit your schedule.
• Weekly pay.
• Full training provided.
• Free parking.
• Discounted food and drinks.
• Opportunity to be part of an energetic venue team.