Catering Assistant - Royal Bournemouth Hospital

Transformationunitgm; Bournemouth; On-site; GBP 24,000 - 28,000; Full time

Job summary

University Hospitals Dorset is looking for a dedicated catering assistant to join the team at Royal Bournemouth Hospital. In this role, you'll ensure excellent customer service while working in a busy environment, serving food, and maintaining hygiene standards. Ideal candidates will have experience in food handling and a solid educational background.

Qualifications

• Basic understanding of customer service.
• Prior experience in food handling.
• Good numeracy and literacy skills.

Responsibilities

• Support the catering team to provide customer service in restaurants and coffee bars.
• Serve food and drinks, operate tills, and maintain cleanliness.

Skills

Customer Service

Food Handling

Teamwork

Education

GCSE's Grade D or above

Basic Food Hygiene

Health & Safety

Job description

Employer University Hospitals Dorset NHS Foundation Trust Employer type NHS Site Royal Bournemouth Hospital, Stour Building, Catering Department Town Bournemouth Salary £24,169 pa Salary period Yearly Closing 06/07/2025 23:59

Band 2

As University Hospitals Dorset we are a three site acute trust with ‘university hospital’ status through our partnership with Bournemouth University, working with an annual budget of £730m.

We offer highly regarded health services, employing some 10,000 staff. Our ambitious £250m estates programme is well on the way to delivering state-of-the-art facilities over the next two years to meet the current and future healthcare needs of the populations we serve.

In an Area of Outstanding Natural Beauty with over seven miles of sandy beaches you’ll find inspirational opportunities to achieve your perfect work/life balance. With the New Forest and the Purbecks on our doorstep, we’re also less than three hours from London by road or train. The thriving towns of Poole, Bournemouth and Christchurch give way to idyllic villages and unspoilt landscapes just minutes from our hospitals.

We believe that having a diverse workforce, and allowing people to be themselves, is essential in ensuring we offer an inclusive, welcoming and productive place to work.

We especially welcome applications from minority groups in the community who may be underrepresented in our workforce.

At UHD our active staff network groups are the Women's Network, Black Asian Minority Ethnic Group (BAME), Pride Network, European (EU), Pro Ability Staff Network, and the Armed Forces Support Group.

As a Trust we are proudly signed up to the Disability Confident and Armed Forces Covenant guaranteed interview schemes.

We are aware that some candidates may choose to use AI tools to support the preparation of their application. While this is not discouraged, we kindly remind applicants that submissions should remain an honest and accurate representation of your own experience and suitability. Personal integrity is an important part of the recruitment process.

Job overview

University Hospitals Dorset is seeking a friendly hardworking, reliable person to support the Catering team to provide great customer service in our busy restaurants and coffee bars. Duties include serving food and drink items, operating a till, refilling of stock and general cleaning duties.

Base Location: Royal Bournemouth Hospital

Interview Date: TBC

Main duties of the job

As a member of the catering team, you'll be responsible for providing an efficient, high-quality service to staff, patients and visitors, operating in compliance with corporate and local policies and procedures

Working for our organisation

Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued teammates and colleagues.
UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme.

This means that some services may move site this year or next, either temporarily or long term. Recruiting Managers interviewing for this role will be happy to answer any specific questions that you have about this at interview.

Please note if the role or service is relocated as part of a planned move, employees will not be eligible for excess mileage reimbursement. Travel from the postholder's home to the new work base will be considered a normal commute. Any other changes not related to this relocation will be managed according to the relevant Trust or National terms and conditions.

Detailed job description and main responsibilities

For detailed job description and main responsibilities please see the attachment with will have job description and persons specification.

Person specification

Experience

• Basic understanding of customer service.
• Prior Experience in food handling
• Prior Work Experience within Catering Industry

Qualification

• Good standard of Education (GCSE’s Grade D or above)
• Basic Food Hygiene
• H & Safety
• Aware of relevant trg upgrades E.G. Allergen info.
• Any previous Food related qualifications

Other

• Good standard of Numeracy and Literacy
• Good general understanding of food safety regulations
• Able to work as part of a team and mix with other members of staff
• Openness to change and ability to respond to this to improve performance
• Able to work on own initiative

Please note:

Staff recruited are expected to be available to work flexibly across all our Trust locations to meet service demands.

This advert may be closed early if sufficient applications are received.

COVID-19 vaccination remains the best way to protect yourself and our patients from the virus when working in our healthcare settings. Whilst this vaccination is not a condition of employment we do encourage our staff to get vaccinated.

Internal Candidates: staff employed prior to merger who voluntarily change jobs will be appointed to UHD terms and conditions.

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