Catering Assistant (Retail)

University Hospitals of Derby and Burton NHS Foundation Trust; Walton-on-Trent; On-site; GBP 12,000 - 14,000; Full time

Benefits offered by this job

Training provided

Uniform & PPE provided

Development opportunities

Employee assistance programme

Gym membership discount

Onsite fitness classes

Car schemes

Job summary

University Hospitals of Derby and Burton NHS Foundation Trust is seeking Catering Assistants (Retail) to join Café Retreat and Coffee @ Queen's at Queen's Hospital Burton. You will support daily operations, provide excellent customer service, and help serve food and beverages with high standards of cleanliness.

Full training including Level 2 Food Safety and Allergen Training will be provided. Uniform and PPE are supplied.

Qualifications

• Excellent communication skills and a positive can-do attitude.
• Compassionate, caring and hardworking.
• Flexible to cover diverse shift patterns.

Responsibilities

• Provide customer service and food/beverage service in a busy café environment.
• Replenish stock and maintain high cleanliness and food hygiene standards.
• Operate tills and handle cash with accuracy.
• Support daily operations to ensure welcoming and efficient service.

Skills

Customer service

Teamwork

Communication

Flexibility

Education

Food Safety Certificate

Job description

We are now recruiting for Catering Assistants (Retail) to join our teams working within Café Retreat and Coffee @ Queen's at Queen's Hospital Burton.

We are looking for compassionate, caring, hardworking, and flexible team members who are committed to enhancing the experience of our patients, visitors, and staff. Every member of staff at UHDB plays a vital role in supporting the organisation and helping to deliver high-quality services.

You will need to possess excellent communication skills, enjoy working as part of a team, and have a positive, can-do attitude.

In this role, you will support the day-to-day operation of Café Retreat and Coffee @ Queen's, providing excellent customer service, serving food and beverages, replenishing stock, operating tills, and maintaining high standards of cleanliness and food hygiene.

Full training will be provided, including Level 2 Food Safety and Allergen Training, mandatory training, and all essential role-specific training to support your development and success within the team.

Full uniform and Personal Protective Equipment (PPE) are provided. NHS Terms and Conditions of Service apply.

Different shifts available working:

Evenings working 1600-1900

Mornings/Afternoon between 09:00-1700

Evenings between 13:45-2000

The main duties of a Catering Assistant Retail working at Burton Hospital are to work as part of Facilities to carry out a variety of tasks associated with food preparation, food and beverage service to patients, visitors and staff.

• Delivering excellent customer care by demonstrating helpfulness, awareness, and compassion to patients, visitors, staff, and colleagues.
• Preparing and serving a range of food and beverages in a busy retail environment.
• Maintaining high standards of cleanliness and hygiene within the café and associated work areas.
• Undertaking cleaning duties in accordance with departmental cleaning schedules, including equipment, work surfaces, crockery, and cutlery.
• Supporting the day-to-day operation of Café Retreat and Coffee @ Queen's to ensure a welcoming and efficient service for all customers.
• Have a good understanding of customer care and be able to communicate well with patients, staff and visitors.
• Catering experience and a Food Safety Certificate are desirable but not essential, skills and technical training will be given.

Application closing date: 24th September 2026

Interview date: 8th October 2026

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In Return We Will Offer

• Development opportunities, including both professional and leadership development
• On-going support through every step of the way from recruitment to when you join our team and beyond.
• A variety of other staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts About Our Trust

• We see on average 4810 OP appointments per day.
• We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.
• An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country.
• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.

For further details / informal visits contact: Name: Richard Jackson Job title: Senior Retail Supervisor Email address: [e-mail] Telephone number: 01283 511511

Extension number 4820