Catering Assistant (Retail)

University Hospitals of Derby and Burton NHS Foundation Trust; Burton upon Trent; On-site; GBP 25,000 - 40,000; Part time

Benefits offered by this job

Uniform provided

PPE provided

Job summary

University Hospitals of Derby and Burton NHS Foundation Trust is recruiting Catering Assistants (Retail) to join our Café Retreat and Coffee @ Queen’s at Queen's Hospital Burton. You will provide friendly service, prepare and serve food and beverages, and maintain high cleanliness standards in a busy retail setting.

You will join a flexible team with Part-time 20 hours per week, training provided including Level 2 Food Safety, and NHS terms.

Qualifications

• Good literacy and numeracy skills.
• Level 2 Food Safety Certificate or equivalent.
• Experience of working in the food industry desirable but not essential.

Responsibilities

• Work as part of Facilities to carry out tasks related to food preparation and service.
• Deliver excellent customer care to patients, visitors and staff.
• Prepare and serve food and beverages in a busy retail environment.
• Maintain high standards of cleanliness and hygiene in the café areas.
• Undertake cleaning duties and support daily operations of Café Retreat and Queen’s.
• Communicate well with patients, staff and visitors; allergen awareness helpful.

Skills

Good literacy and numeracy skills

Teamwork ability

Education

Level 2 Food Safety Certificate or equivalent

Job description

Main area Catering Department Grade Band 2 Contract Permanent Hours Part time - 20 hours per week (Different shift patterns available) Job ref 320-TWS-BUR-2231

Site Queen's Hospital Burton Town Burton-on-Trent Salary £25,272 pro rata/pa Salary period Yearly Closing 24/09/2026 23:59

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together.

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

With over 14,000 members of staff you can expect huge variety and new opportunities every day! Our staff go above and beyond and take pride in caring for our patients.

University Hospitals of Derby and Burton NHS Foundation Trust is fully committed to promoting inclusion, equality, diversity and human rights in employment and delivery of its services. The Trust is committed to providing an environment where all employees, patients, carers and visitors experience equality of opportunity by means of understanding and appreciating the value of diversity.

As a Trust we promote an inclusive environment and welcome applications from a diverse pool of talent and backgrounds. All individuals are valued and given every opportunity to succeed based on merit.

The Trust actively encourages applications from members of our Black, Asian and Minority Ethnic communities. These groups are under-represented in our organisation, and it’s important to us that our workforce reflects the diversity of our communities as much as possible.

Armed Forces and Disability Confident guaranteed interview scheme

To further support the pledges in the Armed Forces Covenant and to make a positive contribution to support ex-armed forces personnel (veterans) make the transition to civilian life, the Trust has introduced a Guaranteed Interview Scheme for veterans who meets the essential criteria set out in the person specification, to help them overcome barriers to find civilian employment. The scheme will operate for all external recruitment.

The Trust is a Disability Confident Employer and committed to both employing and retaining people with disabilities. This commitment is to guarantee an interview for any candidate that has disclosed a disability under the Equality Act 2010 and who meets the essential criteria set out in the person specification. Reasonable adjustments under the Equality Act 2010 will be considered upon request.

if you are blind or visually impaired and require application material in an alternative format- such as Braille, large print, audio or accessible electronic formats oryou require support/adjustments with your application please contact the recruitment team on 01332 788466

The Trust is proud to be a signatory of the Care Leavers Covenant and is committed to supporting care-experienced people into employment.

Applicants who identify as a care leaver and who meet the essential criteria for the role, as detailed in the person specification, will be guaranteed an interview.

If you wish to be considered under this scheme, please indicate this within your application.

Join us and help make a real difference to our Trust.

Here’s more about the role and what we’re looking for;

Job overview

We are now recruiting for Catering Assistants (Retail) to join our teams working within Café Retreat and Coffee @ Queen’s at Queen's Hospital Burton.

We are looking for compassionate, caring, hardworking, and flexible team members who are committed to enhancing the experience of our patients, visitors, and staff. Every member of staff at UHDB plays a vital role in supporting the organisation and helping to deliver high-quality services.

You will need to possess excellent communication skills, enjoy working as part of a team, and have a positive, can-do attitude.

In this role, you will support the day-to-day operation of Café Retreat and Coffee @ Queen’s, providing excellent customer service, serving food and beverages, replenishing stock, operating tills, and maintaining high standards of cleanliness and food hygiene.

Full training will be provided, including Level 2 Food Safety and Allergen Training, mandatory training, and all essential role-specific training to support your development and success within the team.

Full uniform and Personal Protective Equipment (PPE) are provided. NHS Terms and Conditions of Service apply.

Different shifts available working: -

Evenings working 1600-1900

Evenings between 13:45 - 2000

Main duties of the job

The main duties of a Catering Assistant Retail working at Burton Hospital are to work as part of Facilities to carry out a variety of tasks associated with food preparation, food and beverage service to patients, visitors and staff.

Delivering excellent customer care by demonstrating helpfulness, awareness, and compassion to patients, visitors, staff, and colleagues.

Preparing and serving a range of food and beverages in a busy retail environment.

Maintaining high standards of cleanliness and hygiene within the café and associated work areas.

Undertaking cleaning duties in accordance with departmental cleaning schedules, including equipment, work surfaces, crockery, and cutlery.

Supporting the day-to-day operation of Café Retreat and Coffee @ Queen's to ensure a welcoming and efficient service for all customers.

Have a good understanding of customer care and be able to communicate well with patients, staff and visitors.

Catering experience and a Food Safety Certificate are desirable but not essential, skills and technical training will be given.

Interview date: 8th October 2026

Working for our organisation

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In return we will offer:

• Development opportunities, including both professional and leadership development
• On-going support through every step of the way from recruitment to when you join our team and beyond.
• A variety of other staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts about our Trust:

• We see on average 4810 OP appointments per day.
• We are the 4 th busiest Trauma & Orthopaedic outpatients department in England – an average of 2077 per week.
• An average of 1115 patients are seen in A&Es across our network every day – 3rd largest in the country.
• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.

Detailed job description and main responsibilities

UHDB is committed to fair and transparent recruitment. We welcome authentic applications that reflect your own skills, experience and motivations for the role. While we understand that candidates may use AI tools for grammar, formatting or accessibility purposes, applications that appear to be substantially AI‑generated may be subject to additional review. If this applies to your submission, we will let you know and may ask for clarification. Please ensure your application accurately represents your experience and is written in your own words.

Important visa information: Due to UK Home Office immigration rule changes effective from 22 July 2025, applicants sponsored under Occupation Code 6131 (Nursing Auxiliaries and Assistants) may not be eligible to bring dependants under the Skilled Worker route if their Certificate of Sponsorship is issued on or after this date. Applicants are responsible for understanding how these rules apply to their individual circumstances. The Trust cannot provide immigration advice. Further information is available on the Skilled Worker visa: Your partner and children - GOV.UK

Your application (for shortlisting purposes) is assessed based on the Person Specification in the job advert (below).

Skilled worker: Health and Care Visa

Read about the Health and Care Visa for employing overseas nationals (excluding Irish citizens) under the points-based immigration system.

Person specification

Qualifications

• Good literacy and numeracy skills
• Level 2 Food Safety Certificate or equivalent

Experience

• Evidence of working on your own or in a team
• Experience of working in the food industry desirable but not essential

Skills

• Knowledge of Hazard Analysis of Critical Control Points
• Knowledge of the potential of cross contamination within a catering/ healthcare setting
• Experience in cleaning and food handling procedures
• Knowledge of food allergens

Our Trust aims to provide the highest quality care to patients within Derbyshire and South East Staffordshire and we want the very best people to work with us.

Follow us on Twitter @UHDBTrust or find us on Facebook & LinkedIn - UHDBTrust

IMPORTANT INFORMATION

If we receive a high number of applications for this position we reserve the right to withdraw the post before the closing date, therefore it is advisable that you apply as early as possible to avoid disappointment.

At UHDB , we offer different ways to work flexibly to each and every one of our colleagues, many of whom already work flexibly at all sites of the Trust.

For our roles we are open to discussing the possibility of part-time/ reduced hours/ compressed hours/ flexible start and finish times/ fixed/flexible shifts/annualised hours/ term time hours/ hybrid working – working partly in the trust/partly at home.

Why don’t you talk to us at interview about the flexibility you would like to explore and what it means to you, and we will discuss what’s possible for the job and team, and the opportunities we might be able to create together.

We can’t promise to give you exactly what you want, but we do promise to work with you to look at all the available options.

Most of our posts are subject to a DBS check, however having a criminal record will not necessarily bar you from obtaining a position. Please be aware that all new employees starting work with us will be charged for the cost of their DBS check, if it is required for their role.

All correspondence relating to your application will be sent to you via our trac.system account. Please ensure that you regularly check your emails; this includes junk/spam, as your security settings may not recognise the sender.

Anyone from outside of the UK (excluding from the Republic of Ireland) will need permission from UK Visas and Immigration (UKVI) to work in the UK and may also need entry clearance before travelling here.

UKVI is responsible for managing migration. To obtain a visa or entry clearance, you will need to meet certain requirements and demonstrate you have the right the work in the UK via:

• the points-based immigration system
• the EU settlement scheme
• eVisa

During the course of its employment activities, University Hospitals of Derby and Burton NHS Foundation Trust collects, stores and processes personal information about prospective, current and former staff.

Our Privacy Notice includes applicants, employees (and former employees), workers (including agency, casual, honorary and contracted staff), volunteers, trainees and those carrying out work experience – please refer to our Privacy Notice available on our Trust website: https://www.uhdb.nhs.uk/information-governance

UHDB is committed to fair and transparent recruitment. We welcome authentic applications that reflect your own skills, experience and motivations for the role. While we understand that candidates may use AI tools for grammar, formatting or accessibility purposes, applications that appear to be substantially AI‑generated may be subject to additional review. If this applies to your submission, we will let you know and may ask for clarification. Please ensure your application accurately represents your experience and is written in your own words.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

If we receive a high number of applications for this position we reserve the right to withdraw the post before the closing date, therefore it is advisable that you apply as early as possible to avoid disappointment. Please ensure that you had read the Job Description and Person Spec and that you meet the criteria before applying.