Catering Assistant - Preston'S Cafe

East Lancashire Hospitals Nhs Trust; Rishton; On-site; GBP 21,000 - 25,000; Full time

Job summary

East Lancashire Hospitals NHS Trust is seeking a Catering Assistant to support staff and patients across wards, dining rooms and satellite venues. You will follow hygiene regulations, work as part of a team and contribute to a high standard of patient and staff hospitality.

The role offers full training in catering tasks, with Barista skills considered an advantage and development opportunities in hospital food service. An NHS environment you can be proud to work in.

Qualifications

• Previous experience in the food/catering industry.
• Experience dealing with the public.
• Awareness of hygiene and cleanliness standards in the food industry.

Responsibilities

• Assist with all duties connected with the Retail Outlet serving staff and visitors.
• Barista training is an advantage but not essential as full training will be given.
• Adhere to departmental standards and food hygiene regulations; uphold Trust values.
• Work as part of a team to ensure efficiency and excellent customer care.
• Deliver and collect meal trolleys to/from wards and departments; clear and tidy up after catering operations.
• Operate cash registers in retail areas; maintain accuracy and diligence.

Skills

Food catering experience

Customer interaction

Hygiene standards

Education

GCSE level education

Level 2 Food Safety training willingness

Job description

Job overview

Please note that this post is Part of One LSC – a corporate collaboration hosted by East Lancashire Hospitals NHS Trust and providing Estates and Facilities Services to Lancashire Teaching Hospitals NHS Foundation Trust.

Our team is just that – a team – all supporting each other and working together to achieve the best outcomes, and we are really proud of this. We cannot wait to welcome you to the team when you start and will have experienced Catering Staff to help you along the way.

Our service is one where your passion, drive and motivation will genuinely make a real difference. Don’t just take our word for it, have a chat with Gina McMonagle our Assistant Catering Manager (contact details below).

Catering experience is desirable along with a Level 2 Certificate in food safety though this is not essential, as full training will be given.

To find out more, watch a quick video here:

Main duties of the job

You will deal with food service in areas including wards, dining rooms and satellite venues. It goes without saying that you will be required to adhere to departmental standards and food hygiene regulations. You will also act at all times in a manner that upholds the Trust’s values, working as part of a team to ensure efficiency and excellent customer care.

This is a challenging but rewarding job role and there’s no doubt that will need motivated, enthusiastic team players, who are willing to work hard within a strong team, to provide a KEY service within the hospital for both staff and patients.

Come and join us here at Lancashire Teaching Hospitals a place where we are proud to work

You’ll have access to varied development opportunities, learn new skills, meet fab people & do things you’d never have done.

You’ll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care and enhancing their experience which means your role is pivotal and something really to be proud of.

Working for our organisation

We have 10000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.
Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.

You’ll have access to varied development opportunities, learn new skills, meet fab people & do things you’d never have done. You’ll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.
You’ll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care which means your role is pivotal and something really to be proud of.

Detailed job description and main responsibilities

Duties to include, but not be limited to:

• To assist with all associated duties connected with the Retail Outlet that serves staff and Visitors.
• Barista Training would be an advantage in this role alongside Customer Services experience, but not essential as full training would be given.
• The post-holder will be required to adhere to departmental standards and food hygiene regulations.
• To act at all times in a manner that upholds the Trust’s values, working as part of a team to ensure efficiency and excellent customer care.
• Communicate effectively with colleagues to ensure an accurate exchange of information about catering tasks and service needs
• Communicate with a range of customers in person and over the telephone to understand individual needs and provide information relating to the catering service
• Undertake all duties relating to food service, including: -
  • preparing food service areas and equipment
  • serving food and drinks in patient / staff dining outlets and on the patient meal assembly belt
  • serving food and drinks at hospitality events held on Trust premises and occasionally in other locations
• delivering and collecting meal trolleys to/from wards and departments
• clearing and tidying up after any catering operation
• Undertake cleaning either manually or using mechanical equipment provided e.g. cleaning of areas, washing of crockery, cutlery and utensils
• Operate cash registers in retail areas, demonstrating diligence at all times

Person specification

Knowledge & Experience

Essential criteria

• Previous experience in the food/catering industry
• Previous experience in dealing with the public
• Awareness of the standards of hygiene and cleanliness within the food industry

Desirable criteria

• Knowledge of Therapeutic diets
• Awareness of confidentiality in an NHS environment
• Knowledge of Information Governance

Qualifications & Education

Essential criteria

• Good general education to GCSE standard
• Willingness to work towards Level 2 Certificate in Food Safety, COSHH, Food Hygiene and Allergen Awareness (in-house training to be provided)

Desirable criteria

• Level 2 certificate in H.A.C.C.P
• COSHH qualification
• Basic Health and Safety
• Level 2 Certificate in Food Hygiene
• Level 2 Certificate in Food Safety
• Level 2 Certificate in Allergen Awareness