Catering Assistant

British and Irish Association of Zoos and Aquariums (BIAZA); London; On-site; GBP 11,000; Part time

Job summary

Join a leading conservation organization as a Catering Assistant at the WWT London Wetland Centre. You will deliver outstanding service to visitors while helping to create unforgettable experiences at this popular attraction. This part-time position offers a dynamic work environment where you’ll contribute to restoring wetlands, all while enjoying competitive pay and excellent benefits.

Benefits

33 days annual leave (flexible)

Free entry to all wetland centres for family

Colleague discounts on shopping and memberships

Cycle to work scheme

Contributory pension scheme

Life Assurance of three times your salary

Qualifications

• Excellent communication skills with customers and team.
• Ability to adapt to different tasks and work conditions.
• Team player with effective work in a fast-paced environment.
• Ability to multitask and manage responsibilities under pressure.

Responsibilities

• Provide exceptional customer service and take orders.
• Assist in maintaining a safe and healthy work environment.
• Work in front and back of house for smooth service delivery.

Skills

Communication Skills

Adaptability

Teamwork

Multitasking

Customer Service

Job description

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WWT London Wetland Centre

London Closing date for applications is: 16th Jun 2025

Contact: Recruitment Team ([e-mail]) Sector: Hospitality/Catering Type: Paid Contract type: Part-time Salary: £10,467.60 per annum (£26,169 FTE)

About The Role

We have the perfect opportunity for a Catering Assistant ready to help our front of house team at WWT London Wetland Centre, a small visitor attraction, which welcomes 130,000 visitors each year. With great rates of pay, no split shifts, occasional evening working, our team are ready to welcome you to the pond.

You will provide a warm and informative welcome to all our visitors and inspiring them to get closer to nature by providing exceptional customer service. You will be taking orders and payments, making lots of coffee, serving our seasonal menu and clearing tables while engaging with our visitors and giving them an amazing experience.

Our Catering Assistant Duties Include

• Working in front and back of house to ensure the smooth and timely delivery of our catering offer
• Maintaining safe and healthy work environment by following organisation standards and Food safety regulations
• Able to work on your own and as a part of the team
• Making sure our visitors will receive welcoming and warm service providing them with unforgettable experience
• Assisting with product presentation
• Cashing up tills at the end of the day
  
  

This is a part-time, fixed-term contract until 30th September 2025, working 15 hours per week, 2 days from 7, including weekend and bank holiday working.

When visiting our website, you will notice the position is referred to as a Trading Assistant. This is how the role is known internally at WWT.

About You

To join the Catering team you will:

• have excellent communication skills – able to interact confidently and clearly with customers and team members
• be adaptable and flexible – comfortable adjusting to different tasks and working conditions throughout the day
• be a Team player – able to work effectively as part of a busy, fast-paced team
• have the ability to multitask – able to manage multiple responsibilities efficiently under pressure
• be self-motivated and proactive
• be versatile in work areas – comfortable working both front of house (serving customers, taking orders) and in the kitchen (preparing food, maintaining hygiene)
  
  

Whilst previous experience of working in a similar role is desirable, it is not essential, as we'll provide you with all the necessary training to set you up for success in your role.

About Us

We’re WWT, and we’re on a mission to restore the super-powered ecosystems we call wetlands. There’s never been a more important moment for our work, and we’ve got some phenomenal people on the case.

Whether they’re taking a new visitor under their wing, or conducting ground-breaking research further afield, our team are second to none. And there’s nothing we love more than watching them soar.

Whatever you do here, you’ll be helping to restore wetlands and unlock their power. So, the only question left is, what role will you play?

Why you’ll love working at WWT

• Wake up every day knowing your work is helping to restore wetlands, and our world
• Be surrounded and inspired by our team of passionate, dedicated people
• 33 days annual leave (which goes up to 38 days after 5 years of service) – this includes bank holidays and you have flexibility to take those days whenever you want
• Free entry to all our wetland centres, including your family
• Free car parking and secure bike storage areas
• Colleague discount on shopping and memberships
• Cycle to work scheme
• Contributory pension scheme
• Life Assurance of three times your salary, for peace of mind for your loved ones
• Independent personal, workplace and financial advice from Care first
  
  

WWT is an equal opportunities employer and all applications will be considered solely on merit.

Registered Charity Number England & Wales, no 1030884 and Scotland, no SC039410

Apply For This Job

For more information, and to apply for the role, please follow the link: https://vacancies.wwt.org.uk/vacancies/154/catering-assistant.html

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Management and Manufacturing

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