Catering Assistant

Serco; Belfast City District; On-site; GBP 12,000 - 15,000; Part time

Benefits offered by this job

25 days’ holiday plus bank holidays

Pension scheme up to 6%

Extensive internal training courses

Wellbeing and health support

Discounts across retailers

Volunteer day

Inclusive employer policies

Job summary

Serco is seeking a Catering Assistant in Belfast for a 3-month fixed term contract, 30 hours per week, Monday to Friday 9am–3:30pm. You will help provide a welcoming food service environment and support safe, high-quality catering operations.

You’ll work as part of a team to deliver excellent customer experiences, maintain cleanliness, follow food safety procedures, and handle basic stock and POS transactions. Previous catering experience is a plus, and a background check is required.

Qualifications

• Experience in catering or hospitality is beneficial.
• Good communication and interpersonal skills are essential.
• Willingness to undergo required background checks and health questionnaires.

Responsibilities

• Deliver excellent customer service in a welcoming, professional atmosphere.
• Support safe service of food and beverages following Serco standards.
• Maintain high cleanliness across counters, tables, and equipment.
• Follow health, hygiene and food safety procedures, including temperature checks.
• Assist with stock management, replenishment, deliveries, and reporting low stock.
• Process card transactions accurately and support wider catering operations.

Skills

Customer service

Teamwork

Communication

Time management

Flexible

Tools

POS system

Stock management system

Job description

Location: Belfast, BT2 7ES

Hourly Rate: Competitive

Schedule: 3-Month Fixed Term Contract, 30 hours per week, Monday to Friday 9am to 3.30pm

As a Catering Assistant in our catering team, you’ll help create a welcoming food service environment while supporting the delivery of safe, high-quality catering services. Your work will help ensure customers receive excellent service every day in a clean, professional, and well-managed setting.

Our work touches lives through the services we provide every day. In this role, you’ll play an important part in creating a positive experience for customers, supporting colleagues, and maintaining the standards that build trust and pride. Your work has purpose, helping us make a positive impact on communities while contributing to a better future.

What You’ll Do As a Catering Assistant

• Deliver excellent customer service, creating a welcoming and professional atmosphere for all customers.
• Support the safe service of food and beverages in line with Serco standards.
• Maintain high standards of cleanliness across counters, tables, service areas, crockery, cutlery, and kitchen equipment.
• Follow health, food hygiene, and food safety procedures, including temperature monitoring and opening and closing checks.
• Assist with stock management, replenishment, deliveries, and reporting low stock levels.
• Process card transactions accurately and support wider catering operations as required.

Does this sound like you?

• You’re a team player with strong communication and interpersonal skills.
• You’re reliable, flexible, and committed to delivering consistent, high-quality service.
• You take pride in maintaining high standards of presentation and personal hygiene.
• You enjoy working in a catering environment and providing excellent customer experiences.
• You can work effectively under pressure while staying organised and managing your time well.
• Experience in a catering or hospitality role would be beneficial

What We Offer

• 25 days’ holiday plus bank holidays (and the option to buy up to five additional leave days each year)
• Up to 6% contributory pension scheme
• Over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.

Vetting And Checks

This role requires a Basic Access NI check, which will disclose any unspent convictions in line with the Rehabilitation of Offenders Act 1974. You will also complete an Occupational Health Questionnaire to help us identify and provide any support you may need to undertake the role effectively.

A Little Bit About Us

At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our Inclusive Recruitment Commitment

We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).