Catering and Conference Services Assistant

Gibson Dunn; Greater London; On-site; GBP 22,000 - 30,000; Full time

Job summary

Gibson Dunn in London is seeking a Catering and Conference Services Assistant to support day-to-day hospitality operations for clients, lawyers and staff. You will ensure high standards across catering, meeting rooms and event spaces, while coordinating with internal teams and vendors.

You will report to the Manager, Client Services/ Hospitality, and contribute to a collaborative, fast-paced environment that values discretion and professional service.

Qualifications

• Experience in delivering high-quality hospitality and event support.
• Excellent customer service with proactive service improvements.
• Clear, professional communication with stakeholders at all levels.
• Calm and adaptable in a fast-paced environment with a strong work ethic.

Responsibilities

• Support the Manager with day-to-day catering and hospitality operations.
• Deliver catering services including beverages, food service, working lunches, café services and events.
• Maintain meeting rooms, hospitality areas, pantries, kitchens and related spaces to a high standard.
• Monitor food quality, portioning and service standards to reflect a leading law firm.
• Monitor stock levels and assist with ordering and replenishment.
• Assist planning and delivery of meetings, conferences, client events and corporate hospitality.
• Collaborate with Reception, Facilities, Events, AV, Security and other teams to ensure seamless service.
• Respond promptly to client and employee requests and manage last-minute changes.
• Communicate dietary, allergen and special requirements accurately.
• Ensure compliance with Food Hygiene Regulations and Health and Safety at Work Act.

Skills

Hospitality standards

Customer service

Communication

Attention to detail

Team player

Flexibility

Tools

Microsoft Office

Cisco phones

Akkadian Console

Maptician

Job description

Summary:

Gibson Dunn is a leading global law firm, advising clients on significant transactions and disputes. Our exceptional teams craft and deploy creative legal strategies that are meticulously tailored to every matter, however complex or high-stakes. The firm’s work is distinguished by a unique combination of precision and vision.

Based in the London office, the Catering and Conference Services Assistant will work closely with clients, lawyers and staff of the London office, suppliers, vendors and visitors to the office. Candidates must have the ability to communicate persuasively and concisely and be able to work both independently and as part of a highly collaborative team.

The role will report to the Manager, Client Services/ Hospitality.

Responsibilities include:

• Support the Manager with the day-to-day running of all catering and hospitality services.
• Deliver the full range of hospitality services, including meeting room beverages and food service, working lunches, café services and special functions.
• Maintain meeting rooms, hospitality areas, pantries, event spaces, the kitchen, café and drinks stations to a consistently high standard of cleanliness and presentation, ensuring equipment is kept clean and areas are secured at the appropriate times.
• Monitor food quality, presentation, portioning and overall service standards, ensuring the service delivered reflects the expectations of a leading law firm.
• Monitor stock levels and support ordering and replenishment.
• Support the planning and delivery of meetings, conferences, client events, high-profile events and corporate hospitality.
• Work closely with Reception, Facilities, Events, AV, Security and other internal teams to ensure seamless delivery.
• Respond promptly and professionally to client and employee requests, handling last-minute changes efficiently and escalating issues to the Supervisor or Manager where appropriate.
• Ensure all dietary, allergen and special requirements are accurately communicated and actioned.
• Comply with the Food Hygiene Regulations and the Health and Safety at Work Act across the kitchen and café areas, and report accidents, incidents and staff welfare concerns in line with company procedures.
• Report equipment faults and request day-to-day maintenance of work areas and the premises.
• Maintain confidentiality and discretion at all times when handling sensitive client and business information.
• Provide practical support wherever it is needed, including hands-on help in the kitchen during busy periods, and undertake any other ad hoc duties as assigned.

Qualifications:

• A sound understanding of hospitality standards and service delivery, including the basics of food hygiene, allergen awareness and health & safety.
• Excellent customer service, with the confidence to suggest improvements where they would enhance the service provided.
• Clear and professional communication with people at all levels.
• Strong attention to detail and organisational skills, with the initiative to prioritise and resolve issues independently.
• Calm and composed in a fast-paced environment, with a flexible approach to working hours and changing priorities.
• Professional, friendly and reliable, with a strong work ethic and a genuine team-player mentality

Experience:

• Previous experience in a law firm, financial services organisation or other professional services environment.
• Confident using Microsoft Office. Familiarity with CISCO phones / Akkadian Console and Maptician (or similar systems) is an advantage; full training on firm-specific systems will be provided.

Gibson Dunn is committed to ensuring equal employment opportunities for all qualified applicants, including individuals with disabilities. We strive to ensure an inclusive and accessible hiring experience. The Firm will provide reasonable accommodations to qualified individuals with disabilities to enable participation in the application and recruitment process, unless doing so would impose an undue hardship, in accordance with applicable laws and regulations. If you require a reasonable accommodation to complete an application, participate in an interview, or otherwise take part in the recruitment process, please contact us at [e-mail].