Category Manager - BPO Services | £65k | W London

Chartered Institute of Procurement and Supply (CIPS); Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading procurement organisation is seeking a Category Manager for BPO Services to manage multi-million-pound global spend and drive supplier strategy. Ideal candidates will have 3+ years in indirect procurement, with a strategic mindset and strong stakeholder management skills. This opportunity offers a competitive salary package in a hybrid work environment located in Greater London.

Benefits

Benefits package

Qualifications

• 3+ years of strong indirect procurement experience in IT, Tech, Professional Services, or Marketing.
• Knowledge of outsourcing/offshoring models.
• Confident in engaging with senior stakeholders.

Responsibilities

• Manage end-to-end sourcing and contract management for global outsourced services.
• Drive negotiations and long-term supplier performance.
• Identify opportunities to optimise costs through third-party sources.

Skills

Indirect procurement experience

Stakeholder management

Commercial awareness

Data-driven decision-making

Job description

Category Manager - BPO Services | £65,000 + Benefits Package | Prestigious Market Leading FTSE100 | West London / Surrey / Berkshire (Hybrid)

To apply & learn more please send your CV to [e-mail]

Do you possess a strong indirect procurement background and knowledge / first hand experience across BPO, outsourcing, offshoring or the management of third party services? If so, this Category Manager role represents an unique opportunity to step into a dynamic role with an international scope at a major FTSE100 brand that are dominate the market withing their field.

This is your chance to further develop your BPO / Outsourcing experience by contributing to the sourcing and supplier strategy for a range of Third-Party Managed Services across markets such as South Africa, India and Eastern Europe. As the Category Manager for BPO you'll be responsible for a multi-million-pound global spend, shaping the way that these offshore partnerships deliver value and performance for the business.

This Category Manager role will sit within a strong outsourcing team at the centre of a key customer-facing function that have great visibility and influence across internastional operations and procurement.

Key Responsibilities:

• Manage end-to-end sourcing and contract management for global outsourced and BPO services.
• Manage the supplier strategy across onshore, nearshore and offshore delivery models.
• Drive negotiations, commercial strategy, and long-term supplier performance.
• Ensure strong stakeholders management across procurement, customer service, commercial and tech.
• Identify opportunities to optimisatise cost, innovate and transform operations through third-party sources.
• Develop procurement strategies that support high performance across business operationa and services.

Required Experience:

• 3 years + of strong Indirect procurement experience (ideally IT, Tech, Professional Services, Markeitng)
• Knowledge of how Outsourcing / Offshoring models work in practice.
• Knowledge of how Third-Party Services operate or can be leveraged to drive value / transformation.
• Any exposure to BPO, Outsourcing, Offshoring, ITO or other management of Third-Party Services would be a bonus and advantageous.
• Confident engaging with senior stakeholders and aligning sourcing strategies to business goals.
• Strategic mindset with strong commercial awareness and data-driven decision-making.

If you're ready to take the next step in your procurement career, contact Oskar at [e-mail] for a confidential discussion.

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