CATEC Support Officer NEW Manchester City Council Posted today Manchester £25,584 Adult Social [...]

Transport for Greater Manchester; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established local government authority is seeking enthusiastic CATEC Support Officers to join a dynamic team in Manchester. This role offers the chance to work in a fast-paced environment, supporting the monitoring and installation of Technology Enabled Care Devices that enhance the lives of citizens. You will be the first point of contact for queries, collaborating with various stakeholders to ensure seamless service delivery. If you are detail-oriented, possess strong communication skills, and thrive in a team setting, this is an exciting opportunity to make a real difference in the community while building a rewarding career.

Qualifications

• Enthusiastic team player with excellent communication and organisational skills.
• Experience with Microsoft packages, particularly Excel.

Responsibilities

• Monitor and respond to activations from Technology Enabled Care Devices.
• Resolve incoming queries as the first point of contact.

Skills

Organisational Skills

Communication Skills

Detail-oriented

Time Management

Initiative

Education

3 years' employment history

Tools

Microsoft Excel

Evo Digital Call Monitoring Platform

Job description

Contract Type: Permanent

Closing Date: 11 February 2025

Closing Time: 11.59pm

Interview Method: In Person

This Role is Subject to:

• DBS (Disclosure and Barring Service) Clearance - This post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (amended in 2013). Appointable candidates will be required to apply for an Enhanced Disclosure and Barring Service (DBS) check. Information provided by you or the DBS will be dealt with in a confidential manner and in accordance with the DBS Code of Practice which can be viewed here. We have a policy on the Employment of Ex-Offenders and it is available upon request.
• 2 References - Where possible we require 3 years' employment history.

We are looking to recruit 1.5 CATEC Support Officers, office-based working at our MEAP Offices Phillips Park Road, Beswick, Manchester M11 3FU.

CATEC is an extremely busy, fast-paced team. As a service, we monitor and respond to activations from Technology Enabled Care Devices in citizens' homes across the city 24 hours a day, 365 days a year.

The main duties of the Support Officer role:

• Learn all aspects of Technology Enabled Care including the delivery model and the devices included in Manchester's offer. Also undertake the monitoring of devices such as GPS trackers following procedures.
• Use initiative and established procedures to resolve incoming queries as first point of contact within agreed timescales.
• Be involved in projects and collaborative working with stakeholders, colleagues and relevant parties testing new technology.
• Work on multiple systems, platforms and portals including Evo, which is our Digital Call Monitoring Platform.
• Liaise with professionals and families to arrange the installation of Technology Enabled Care including social workers, other professionals and hospital discharge teams.

The candidate we are looking for will be:

• Enthusiastic and keen to learn.
• A team player with excellent organisational and communication skills.
• Detail-oriented, able to prioritise work, manage time, adhere to strict deadlines, and follow procedures.
• Capable of accurate record keeping.
• Experienced in working with Microsoft packages, particularly Excel.

In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. This is not a role we consider to be eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship.

We’re the local government authority for Manchester, and have teams across the city helping to make this a great place to live for everyone. We’re proud to do local government differently, in a city with an international reputation for diversity, creativity, culture and passion.

When you join us, you’re joining a team of over 7,000 council staff helping to make our ambition for Manchester a reality. Whatever your role, you’ll be supporting our residents and communities to be the best they can be, and helping to build a Manchester that's fairer for everyone who lives, works, volunteers, studies or plays here.

To make our ambition a reality, every person we recruit needs to play their part. It takes a certain type of behaviour, attitude and way of working to get Manchester where it wants to be. Our people and partners have agreed five ‘behaviours’ – the grounding for how we must work together and treat one another:

• We take time to listen and understand.
• We work together and trust each other.
• We show that we value our differences and treat each other fairly.
• We ‘own it’ and we’re not afraid to try new things.
• We’re proud and passionate about Manchester.

A career with us means you can be yourself, thrive, and build the career your talent and ambition deserve.

Creating an inclusive team at Manchester City Council

At Manchester City Council, we strive to create a fair and inclusive workplace that is as diverse as the communities we serve. We want to further increase the diversity of our workforce, in particular the number of Black, Asian and Minority Ethnic staff and disabled staff at all levels of the Council. This advert is open to all applicants, and we would particularly encourage applications from candidates identifying with one or both of those characteristics.

If you want to find out more about the role, our ways of working, flexible arrangements or any workplace adjustments, please let us know by emailing [e-mail]. If you are invited to interview, we will ask you if you require any adjustments for you to best demonstrate your suitability for the role in the interview process.

As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:

• Members of the Armed Forces and veterans.
• Are currently in care, or have previously been in care.
• If you consider yourself to be disabled or if you have a long-term health condition.

Accessibility

As a Disability Confident Employer, we provide support for employees with physical or mental health conditions, a disability or neurodiversity. Our workplaces are accessible by design, and we make workplace adjustments including providing aids, adaptations and equipment. These, combined with our flexible working policies such as disability-related leave, enable our employees to perform their role, thrive and be their authentic selves in work.

What we will need from you if you’re successful

If you are successfully offered a position with us, the pre-employment checks you will be asked to undertake will depend on the role you've applied for. As a guide, these may include:

• Passport/ID: You will be required to provide documentary proof of your right to work in the UK – please note that visa sponsorship is not guaranteed for this role.
• References (Current and Previous employer).
• Disclosure and Barring Service Clearance (DBS) (as applicable).

We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we’ll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role.