Catalyst Operations Coordinator

TM Forum; United Kingdom; Remote; GBP 35,000 - 55,000; Full time

Job description

Catalysts Operations Co-Ordinator

Location: London, UK/Western Europe

Introduction to TM Forum

TM Forum is a global association of over 850-member companies generating US$2 trillion in revenue, serving five billion customers across 180 countries. We foster collaboration and collective problem-solving to enhance the success of communication and digital service providers and their ecosystems worldwide. Our focus is on supporting members through digital transformation, providing practical assets, tools, and platforms for innovation and collaboration. Learn more at www.tmforum.org.

Our vision is to drive digital business growth by providing a common innovation platform connecting businesses, industries, and ecosystems. We achieve this through collaboration programs, communities, prototypes, research, standards, training, and events that promote learning, networking, and partnerships.

Diversity & Inclusion at TM Forum

TM Forum is an Equal Opportunity Employer that does not discriminate based on race, creed, color, religion, nationality, age, disability, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other protected characteristic.

This is a full-time, remote position with potential international travel and flexible hours to accommodate different time zones. We encourage discussing your flexibility needs during the interview.

Catalysts Program:

The Catalyst program fosters rapid innovation through short-term, collaborative projects that generate proof-of-concept ideas addressing industry challenges. Projects are validated by service providers and stakeholders, leveraging TM Forum standards to ensure scalability and cost-effectiveness. Outputs include white papers, case studies, API specifications, and more, showcased at live events and promoted online.

Projects align with TM Forum’s collaboration work, translating best practices into real-world solutions. This enhances the value of TM Forum assets and standards.

Summary Description:

The TM Forum Catalyst Operations Coordinator supports Catalyst Operations managers and the broader program. Responsibilities include administrative support, communication facilitation, and ensuring smooth program execution. The ideal candidate is highly organized, detail-oriented, proactive, and passionate about supporting innovation.

Skills and Responsibilities

• Provide operational support to Catalyst project teams (70+ submissions, 50+ final projects, 200+ companies, 1000+ members annually).
• Manage and delegate tasks from the shared team mailbox.
• Handle CRM processes and data entry throughout the Catalyst cycle (experience with JIRA and Salesforce preferred).
• Communicate timelines and deadlines to keep teams on schedule.
• Coordinate with other departments to ensure alignment.
• Support catalyst activities at live events, including overseeing stage presentations.
• Manage operational communications, including weekly check-ins, reminders, and timeline updates.
• Address administrative needs and provide solutions to enhance operational efficiency.
• Serve as a point of contact for internal and external inquiries, ensuring professional communication.
• Identify opportunities for process improvements within the Catalyst program.

Desirable Qualifications and Characteristics

• Bachelor's degree in business, events, or related discipline, or equivalent experience.
• At least 1 year of experience in event planning, project management, or operations.
• Highly organized with strong prioritization skills.
• Energetic, proactive, and willing to 'roll up sleeves.'
• Ability to remain calm and professional under pressure and build effective relationships.
• Excellent communication and interpersonal skills.
• Passion for a career in operations.
• Ability to work independently remotely and within a team.
• Willingness to travel internationally and domestically (~15%), including weekends.
• Proficiency in Word, Excel, PowerPoint; Salesforce and Jira are a plus.