Catalog Specialist I, VAS

Amazon; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

Amazon is seeking a Catalog Assistant dedicated to enhancing the customer experience on Amazon Home Services. This role involves interacting with service providers, analyzing data, and maintaining workflows to ensure high-quality service delivery. A Bachelor's degree and fluency in English are required, with preferred advanced knowledge of Excel. This position offers opportunities for personal growth in a dynamic, inclusive work environment.

Qualifications

• Bachelor's degree required.
• Fluent in English (speaking, writing).
• Experience with Microsoft Office applications.

Responsibilities

• Analyze data to identify new trends and patterns.
• Maintain records and track business workflows.
• Interact with customers and gather feedback.

Skills

Fluency in English

Analytical skills

Customer service

Education

Bachelor's degree

Tools

Microsoft Office

Excel

Job description

Are you customer obsessed, flexible, smart and analytical, strategic yet execution focused and passionate about e-commerce? Are you an experienced, entrepreneurial leader with a strong work ethic? If yes, this opportunity at Amazon Home Services will appeal to you.

We are looking for candidates for the position of Catalog Assistant.

In this role, you will be responsible for working closely with Service Providers, the Customer Service team, the Customer outbound process, the Service category team, and Operations to identify gaps in the fulfillment of services provided to customers and work with them to resolve their short-term issues. You will also partner with the program and product management teams to identify long-term fulfillment features and programs to enhance customer experience on Amazon Home Services in India.

Key job responsibilities

• Under general supervision, follow pre-defined processes, guidelines, and SOPs to perform tasks with high accuracy and productivity.
• Interact and coordinate with customers, gather and present customer feedback, and ensure Amazon remains competitive with wide selection and good product information.
• Maintain records of work, track business workflows, and escalate deviations.
• Report audit results and communicate findings within the organization.
• Analyze data to identify new trends and patterns.
• Identify common patterns in customer escalations and translate them into guidelines and SOPs to improve the escalation process.
• Provide feedback to streamline existing processes for more consistent, high-quality results.
• Be open to working on Saturdays and Sundays, with two additional days off during the week.

BASIC QUALIFICATIONS

• Bachelor's degree
• Fluent in English (speaking, writing, reading)
• Experience with Microsoft Office applications

PREFERRED QUALIFICATIONS

• Advanced knowledge of Excel

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you need a workplace accommodation or adjustment during the application and hiring process, please visit this link for more information. If your country or region isn’t listed, contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate based on veteran status, disability, or other protected categories.