Casualty /Public Liability Claims Technician (CD251)

Exchange Street Executive Search; Essex; On-site; GBP 30,000 - 45,000; Full time

Job summary

A recruitment agency is seeking a Casualty Claims Handler to join their Liability team in Chelmsford. Candidates must possess strong technical knowledge and experience in handling casualty claims, with a focus on exceptional customer service. Responsibilities include investigating and settling claims, providing support to adjusters, and ensuring compliance with client standards. This role offers a chance to contribute to a market-leading service.

Qualifications

• High level of technical knowledge and experience in casualty claims handling.
• Commitment to exceptional customer service and adherence to client service standards.
• Ability to gather and assess evidence to support liability and quantum assessments.

Responsibilities

• Proactively investigate liability claims for Personal Injury (EL/PL) and third-party property damage.
• Coordinate and provide technical support for Liability Adjusters.
• Investigate and settle liability claims covering legal/policy liability and quantum.
• Gather evidence to support recommendations in a timely manner.

Skills

Technical knowledge in casualty claims handling

Exceptional customer service

Evidence gathering and assessment

Job description

Overview

Our client is looking to recruit a Casualty Claims Handler within their Liability team in Chelmsford.

You will use your technical knowledge and experience to proactively investigate liability claims for Personal Injury (EL/PL) and third-party property damage and report thereon, in compliance with prevailing client requirements / service standards and providing exceptional customer service throughout.

Providing coordination and technical support for Liability Adjusters in the field, the role requires you to investigate and settle (as required) liability claims, covering legal/policy liability and quantum, gathering evidence to support your recommendations in a timely manner and in compliance with client requirements.

To be successful in the role you will need to demonstrate a high level of technical, quality and service delivery, a commitment to innovation and a determination to provide a market leading service.

Responsibilities

• Proactively investigate liability claims for Personal Injury (EL/PL) and third-party property damage and report findings in line with client requirements and service standards.
• Coordinate and provide technical support for Liability Adjusters in the field.
• Investigate and settle liability claims as required, covering legal/policy liability and quantum.
• Gather evidence to support recommendations in a timely manner and ensure compliance with client requirements.
• Maintain a high level of technical expertise, quality, and service delivery; demonstrate commitment to innovation and market-leading service.

Qualifications / Requirements

• Demonstrates a high level of technical knowledge and experience in casualty claims handling.
• Commitment to exceptional customer service and adherence to client service standards.
• Ability to gather and assess evidence to support liability and quantum assessments.

How to apply

Interested applicants should apply online or forward their CVs to Craig Dyson at Exchange Street Claims (phone number removed) / (url removed). Job Ref: CD251. For all other vacancies, take a look at our website - (url removed).