Casualty NDA File Handler

TN United Kingdom; Bolton; Hybrid; GBP 30,000 - 60,000; Full time

Job description

The File Handler will manage a caseload of varied EL/PL cases on behalf of insurance clients. The role requires a forensic and analytical approach to employer and public liability issues, with experience and/or understanding of the relevant documents and evidence. Most cases will be Fast-Track, with the potential to handle Multi-Track cases up to £100K, generally on a non-delegated authority basis.

Key Responsibilities

1. Considering concepts and merits of primary and secondary liability in employer and public liability claims.
2. Handling matters in accordance with client SLA’s.
3. Initial report/review and setting strategy for managing the claim.
4. Reviewing evidence such as witness statements, GP records, occupational health records, and property inspection reports.
5. Dealing with disclosure and conducting investigations.
6. Conducting CMCs and applications.
7. Reviewing and reporting on exchange of evidence, receipt of medical evidence, joint statements, or other stages.
8. Instructing counsel, investigators, medical, and other experts.
9. Drafting questions for medical experts.
10. Preparing costs schedules and dealing with routine correspondence.
11. Research and preparing counter schedules.
12. Drafting pre-trial reports and attending conferences and trials with counsel.
13. Preparing and checking trial bundles.
14. Managing CRU appeals and ensuring compliance with SRA Standards & Regulations.

Working Hours

35 hours per week, Monday – Friday, 9 am – 5 pm, with 1 unpaid hour for lunch. The primary location is Parklands, Bolton Office. Hybrid working is in place, requiring attendance once a week in the office.

Skills, Knowledge, and Expertise

1. Experience handling EL/PL caseloads.
2. Ability to meet targets and work under pressure.
3. Excellent communication skills, both verbal and written.
4. Strong client care skills and adherence to client guidelines.
5. Ability to prioritize, meet deadlines, and demonstrate analytical skills.
6. Decision-making and delegation abilities.
7. Problem anticipation and solution identification.
8. Attention to detail and resilience.

Values

Our culture emphasizes sustainability and success, guided by five core values:

• We are connected
• We are innovative
• We are dynamic
• We succeed together

Benefits

• 25 days holiday, increasing with service, with options to buy/sell days.
• Family private medical insurance (Bupa).
• Health cash plan, 24/7 GP, mental health support, and wellbeing resources.
• Death in Service, Critical Illness Cover, Income Protection.
• Pension contributions (5% employee, 3% employer).
• Cycle to Work, Season Ticket Loan, and discounts at various outlets.

About Us

We are a professional services and technology firm partnering with leading insurance and regulated businesses. We support clients in managing risk, transforming operations, and growing through innovative solutions across the insurance value chain. With over 8,000 professionals across ten countries, we have a strong track record of growth and investment in R&D, automation, and client service.