Casualty Claims Handler

Pertemps; Glasgow; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Une entreprise d'assurance multinationale recherche un Claims Handler basé à Glasgow. Vous gérerez un portefeuille de sinistres variés tout en offrant un excellent service à la clientèle. Le poste propose une formation complète, un package d'avantages attractif et des opportunités de carrière au sein d'une organisation réputée et innovante.

Benefits

Assurance maladie privée

Pension

Congés annuels de 25 jours

Bonus discrétionnaire

Membre d'un gymnase subventionné

Plans d'achat d'actions pour employés

Formation et programmes de développement

Qualifications

• Expérience précédente dans la gestion de sinistres.
• Connaissance des sinistres de responsabilité civile est un plus.
• Capacité à apprendre de nouveaux systèmes.

Responsibilities

• Gérer un dossier de jusqu'à 350 sinistres.
• Évaluer la responsabilité et la valeur des sinistres jusqu'à 25 000 £.
• Négocier des règlements avec les assurés et courtiers.

Skills

Communication

Service client

Négociation

Gestion de sinistres

Tools

Microsoft Office

Job description

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Claims Handler – Casualty | Glasgow | Hybrid Working

Are you a Claims Handler with experience or knowledge in Casualty Claims? Are you passionate about delivering excellent service in a global, supportive, and high-performing environment?

Our client, a leading multinational insurance company operating in over 50 countries, is looking for a Claims Handler to join their Glasgow-based team. You’ll receive full training, a strong employee benefits package, and opportunities to grow your career within a reputable and forward-thinking organisation.

What You'll Do

1. Manage a caseload of up to 350 claims, including:
2. Employer’s Liability
3. Product Liability
4. A small volume of motor claims
5. Assess liability and claim value (quantum) up to £25,000
6. Negotiate settlements with policyholders and brokers
7. Provide a professional, customer-focused claims service
8. Attend review meetings and collaborate with internal teams
9. Identify complaints and handle them effectively or escalate as needed
10. Support internal processes such as audits and account reviews

What We’re Looking For

1. Previous experience handling insurance claims (casualty experience is a plus)
2. Background in financial services or insurance is preferred
3. Excellent written and verbal communication skills
4. Strong customer service mindset
5. Comfortable using Microsoft Office and able to learn new systems
6. Experience in a commercial insurance claims environment is advantageous

What’s on Offer

1. Competitive salary and pension scheme
2. Discretionary bonus
3. 25 days annual leave plus the option to buy 5 more
4. Hybrid working options
5. Private Medical Insurance
6. Life Assurance
7. Subsidised gym membership
8. Employee Share Purchase Plan
9. Comprehensive training and development programmes
10. Employee Assistance Programme for wellbeing and support

Company Culture

This organisation is built on core values of integrity, respect, excellence, teamwork, and client focus. The work environment is collaborative, inclusive, and focused on high performance and ethical standards. Diversity and inclusion are central to their values, and adjustments during the recruitment process are available upon request.

If you're looking to take the next step in your claims career in a dynamic and supportive setting, we would love to hear from you!

Pertemps acts as both an employment business and an employment agency.