Casualty Claims Handler

Indesure Recruitment; Basingstoke; Hybrid; GBP 37,000 - 45,000; Full time

Benefits offered by this job

Hybrid work

Bonus

Job summary

Indesure Recruitment is seeking a Real Estate Senior Account Handler to join the Casualty team. The role involves desktop handling of UK and European casualty claims, focusing on Public Liability injury and TPPD, with hybrid working across Chelmsford or Glasgow.

You will manage client accounts, liaise with insurers and brokers, and produce reports while meeting SLAs and providing proactive file management.

Qualifications

• Casualty claims handling experience in Real Estate is essential.
• Strong knowledge of Public Liability injury and TPPD.
• Experience managing claims from cradle to grave is preferred.

Responsibilities

• Desktop handling of UK and European casualty claims.
• Investigate policy coverage, liability and reserves.
• Manage delegated and non-delegated claims.

Skills

Casualty claims handling

Public Liability injury

TPPD experience

Client accounts management

Report writing

Communication skills

Education

Professional claims qualification

Tools

Low-value claims portal

Job description

We’re Hiring – Real Estate Senior Account Handler/Claims Handler (Casualty)

? Chelmsford Or Glasgow – Hybrid Working

Up to £41,000 + Bonus

Hybrid Working (4 days in through probation, then dropping to 3 days in the office and 2 from home)

I’m working with a leading independent loss adjusting business that is looking for an experienced Real Estate Senior Account Handler to join its Casualty team.

You’ll manage UK and European Real Estate Casualty claims from cradle to grave, primarily involving Public Liability injury and third-party property damage.

The role will involve:

• Desktop handling of UK and European casualty claims
• Investigating policy coverage, liability and reserves
• Managing delegated and non-delegated claims
• Acting as a technical referral point when required
• Managing client accounts and attending client meetings
• Liaising with insurers, brokers, insureds and adjusters
• Producing client reports, MI and performance information
• Managing files proactively and meeting agreed SLAs

What we’re looking for:

• At least 2 years casualty claims-handling experience
• Strong Public Liability injury and TPPD experience
• Experience handling claims from cradle to grave
• Knowledge of UK claims protocols, including the low-value claims portal
• Confidence managing a significant caseload and client accounts
• Strong technical, communication and report-writing skills
• A professional claims qualification, or progress towards one, would be desirable

Real Estate, European claims experience or additional European language skills would be beneficial, although they are not essential.