Casual Worker Housekeeper

The Vineyard Group; Newbury, Rushmoor; On-site; GBP 20,000 - 25,000; Full time

Job summary

Un hôtel 5 étoiles recherche un Casual Room Attendant pour rejoindre son équipe dynamique. Le candidat idéal aura un excellent sens du service client, une attention particulière aux détails et sera capable de travailler de manière autonome tout en contribuant à une expérience mémorable pour les clients. Vous recevrez une formation structurée pour exceller dans ce rôle vital.

Qualifications

• Capacité à évaluer son propre travail.
• Désir de fournir un accueil chaleureux aux clients.
• Utilisation de l'initiative pour maintenir des normes élevées.

Responsibilities

• Assurer la propreté et la présentation des chambres.
• Engager les clients pour promouvoir la fidélité.
• Maintenir des niveaux élevés de confort et de qualité.

Skills

Attention to detail

Customer service attitude

Multi-tasking

Job description

Why Join The Vineyard?

Our hotel is a spectacular 5 red star hotel and spa, renowned for its impeccable service, 3 AA Rosette restaurant, luxury bubble spa and award-winning 30,000 bottle wine cellar. As a premier wine destination, and a foodie one too, we offer a relaxed, informal and contemporary experience with a team that have individual personalities that shine through.

Starting your Journey:

As a Casual Room Attendant,you will deliver amazing brand standards and immaculate guest facilities. You will be responsible for your own work and take pride in the high standard of cleanliness. As a Casual Room Attendant, you will be responsible for checking your own rooms are of a high standard and ready for our guests.

You will embrace every opportunity to create extra special moments for our guests and provide a personal experience our guests will want to share.

Joining the dedicated housekeeping department, you will:

• Ensure that all guest rooms look well-presented by performing cleaning duties, which include cleaning guest bedrooms and bathrooms, changing linen, vacuuming, polishing, and dusting
• Engage with guests in order to promote guest loyalty and memorable experiences
• Ensure our guests experience our high levels of comfort and quality
• Take pride in the work you do

As a Room Attendant, you will have excellent attention to detail in order to provide consistent standards. This is a vital role in the function of the hotel and ultimately the service provided to our guests before, during and after their stay. You will love chatting to our guests offering help and assistance, you will be a great at multi-tasker, you will be efficient at solving guest enquiries and you will always have a smile for our teams and guests.

On your first day you will begin a structured 12 week learning journey, giving you the skills, knowledge, and confidence to be a great Room Attendant. With this in mind, we are looking for a Self-Checking Room Attendant who:

• Can deliver excellent standards
• Uses initiative
• Is self-aware and able to evaluate their own work
• Has a customer service attitude
• Has the ability to multi-task and provides excellent attention to detail
• Holds a genuine desire to provide a Warmer Welcome to our guests

We encourage you to bring your true self to work - we recruit for attitude and train for skill. We’ll provide great training and development opportunities, allowing you to flourish in a fun and fulfilling career, reaching your dreams and aspirations.So, whatever your vibe, our family can never be too big, there’s a place here for you. We have one ask - that you bring your personality, ideas, and spark. We’re an innovative, thriving business and we want you to be part of our exciting journey.

If you are interested, click apply. We look forward to hearing from you!