Casual Welcome Host

www.findapprenticeship.service.gov.uk - Jobboard; Exeter; On-site; GBP 20,000 - 24,000; Full time

Job summary

A local government organization in Exeter is seeking a dynamic individual for customer service roles at their leisure centre. The ideal candidate is passionate about customer service and will help create a safe, enjoyable environment for visitors. Responsibilities include welcoming guests, promoting centre activities, handling bookings, and ensuring health and safety compliance. Ideal for those who thrive in a fast-paced environment.

Qualifications

• Passionate about customer service and water safety.
• Ambitious, independent team player with a positive attitude.
• Ability to handle cash and operate booking systems.

Responsibilities

• Welcome members and visitors and ensure their needs are met.
• Assist customers with course selections and enrollments.
• Promote the centre and maintain high standards of customer care.
• Handle bookings and payments efficiently.

Skills

Customer service

Effective communication

Teamwork

Health & Safety awareness

Job description

About you:

We are looking for an individual passionate about customer service, water safety, and poolside duties. Someone who enjoys a dynamic and fast-paced environment and being on the move behind the scenes to deliver a safe and enjoyable experience for customers. You will be a driven, ambitious, and independent team player with a positive and welcoming personality, able to build friendly relationships with colleagues and guests.

About the role:

1. Work as part of a team to ensure members and visitors are welcomed, their needs understood, and a warm, friendly, and professional atmosphere maintained, ensuring high standards of customer care to generate customer loyalty.
2. Assist customers with choosing and enrolling in the centre's courses.
3. Be aware of all Health & Safety issues within the centre, constantly implementing and assessing practices, and drawing attention to any unsafe practices.
4. Promote the centre positively at all times, maintain displays of professional material, and promote & control items for resale and hire.
5. Handle telephone, written, and personal bookings and payments for the use of the centre's facilities.
6. Ensure cash handling and reconciliation of monies are carried out and raise orders and process via the Efins system when required.
7. Operate the public address systems, telephones, and computer booking system.
8. Help maintain the centre in a clean, tidy, and pleasant environment.
9. Undertake any other duties to assist in the running of the centre.
10. Work closely with partners in Live and Move and Exeter Live Better (Exeter City Council) on strategic projects and communications.
11. Assist with developing Exeter Live Better as a place-based brand, adhering to additional Council branding and guidelines.
12. Undertake any other duties supporting Exeter’s place-based brand "Exeter Live Better".

About the team:

It is our passion to make a real difference in people's lives. Every day, we go the extra mile to deliver the most enjoyable experience to our customers. Each employee plays a crucial role in delivering this outstanding experience at St Sidwell's Point leisure centre, and we seek passionate and like-minded individuals to join our team.

What next?

If we sound like the right fit for you and you feel like the right fit for us, we would welcome your application. Please click on the Apply button at the bottom of this page.

Alternatively, if you would like to find out more about the post, the team, or working with us at the Council, please contact Peter Niblett, Centre Manager, at [e-mail].

We reserve the right to close any vacancy before the closing date if enough applications are received.

Our commitment

At Exeter City Council, we are fully committed to having a diverse and inclusive workforce to reflect the communities we serve.

To support this, we will strive to implement reasonable adjustments to support any members of our communities facing barriers in recruitment processes, regardless of the reason.

We are also proud to be a Disability Confident Employer and have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.

If you would like further information, please contact our HR Team at [e-mail].