Casual Weekend Doorperson

Alexander House Hotel & Utopia Spa; Crawley; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prestigious hotel and spa in Crawley is seeking a dedicated Guest Services Representative to enhance guest experiences. Your role involves welcoming guests, assisting with their needs, and ensuring their satisfaction throughout their stay. Ideal candidates will possess excellent communication skills and a friendly demeanor, ready to provide exceptional service.

Qualifications

• Presence as a host on the main entrance.
• Genuine desire to serve guests for business or pleasure.

Responsibilities

• Welcome guests on arrival and assist with luggage.
• Action guest requests, including taxis and tickets.
• Check lists for returning and VIP guests.

Skills

Excellent verbal communication

Warm and friendly disposition

Personal appearance

Job description

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From the time a guest enters the hotel and spa to the time they leave you will be an important part of the guest experience. Your actions will determine the guest satisfaction levels and the extent to which they get the most out of their stay. You will liaise with other departments and the Guest Services Managers to ensure guest requests get satisfied. Your main duties include;

• Working either 10am to 6pm or 9am to 5pm shifts, including shifts over the busy weekend periods.
• Welcoming guests on arrival to the hotel & Spa
• Introducing arriving guests to the hotel receptionist using their name
• Assist arriving and departing guests with their luggage
• Showing arriving guests around the hotel and spa before showing them to their rooms
• Showing guests to Hotel/Spa Reception or the Restaurants/Lounge/Function rooms for non-resident guests or those attending functions/conferences
• Giving out information on the hotel and spa facilities helping guests to get the most out of their stay
• Actioning guest requests which may include; taxis, train times, car rentals, theatre tickets etc
• Each shift you will check arrival lists for returning guests and VIP guests making sure returning guests and those celebrating special events are recognised and acknowledged with even more warmth.
• Assisting Hotel Receptionist with reception duties

Requirements

• Excellent standard of personal appearance
• A presence as a host on the main entrance
• Excellent verbal communication confident yet relaxed and friendly
• Bright, warm and friendly disposition
• Genuine desire to serve our guests whether hear for business, pleasure or a special occasion
• Ability to work shifts and weekend days outlined
• Own transport to allow for shift work outside of public transport hours