Casual Waiting/Hospitality Staff

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Come and join our team at Bath Racecourse

RESPONSIBILITIES:

• Serve all customers in an efficient, professional, and courteous manner at all times.
• Ensure guests receive the highest standard of customer service at all times.
• Advise guests on all products available within the venue.
• Promote a happy and welcoming atmosphere within the venue.
• Work both alone and as part of a team, ensuring all guests' needs are met to the highest standards.
• Maintain stock levels and rotation within work and storage areas to avoid waste and assist with stocktaking.
• Ensure the work area is adequately stocked with glassware, ice, condiments, and other sundries according to stock levels and business needs.
• Lay up and prepare restaurants/boxes for serving meals, tea, coffee, and light refreshments.
• Serve guests efficiently with food and beverage knowledge, and carry out necessary duties as directed by your manager.
• Serve wine and other drinks from the bar as directed by management.
• Keep work and public areas clean and tidy before, during, and after opening hours, paying attention to Health and Safety and COSHH guidelines.
• Ensure all orders are correctly dispensed, recorded, and authorized for billing.
• Ring through orders and obtain payment in line with Racecourse procedures.
• Close tills according to company procedures.
• Keep temperature records and other paperwork accurately.
• Follow all licensing policies and procedures.
• Handle cash, stock, and equipment securely.
• Act as an information point for customers.
• Record wastage and dispose of rubbish according to venue procedures and recycling initiatives.
• Adhere to company policies and undertake other duties as required by business demands.

SKILLS AND QUALITIES

• Be smart, polite, professional, and well-presented at all times.
• Excellent verbal communication and customer care skills.
• Flexibility and adaptability.
• Demonstrate a passion for quality service and standards.
• Strong interpersonal skills—friendly, confident, outgoing.
• Strong numerical and literacy skills.
• Ability to handle difficult or conflict situations.
• Ability to adopt the values of Arena Racing Company.
• Work with a positive attitude regardless of weather conditions.
• Work with honesty and integrity.
• Experience in hospitality is preferred but not essential.