Casual Waiter / Waitress

100 Princes Street (Edinburgh); City of Edinburgh; On-site; Part time

Job summary

A leading hotel in Edinburgh seeks a Casual Waiter to join their team. The role involves taking orders, maintaining cleanliness, and ensuring excellent customer service in a luxury environment. The position offers shift work, competitive pay, and numerous employee benefits including holiday allowance and discounts.

Benefits

20 to 27 days holiday allowance

Excellent service charge added monthly

Professional learning and development opportunities

Recommend a friend bonus scheme

50% off food and 25% off beverages

Discounted accommodation rates

Two paid volunteering days each year

Access to Employee Assistance Programme

Free meals on duty

Complimentary uniform and dry-cleaning

Qualifications

• Previous experience in a luxury hotel or fine dining setting.
• Ability to connect with guests and provide personalised service.

Responsibilities

• Take food and beverage orders accurately and communicate to kitchen/bar staff.
• Ensure tables are cleaned and set to the highest standards.
• Engage with guests and provide attentive service.

Skills

Customer service

Attention to detail

Interpersonal skills

Job description

Social network you want to login/join with:

We are looking for a CasualWaiter to join our family. We are looking for someone who has
excellent customer service skills, interpersonal skills, attention to detail
and has previous experience in a similar role in a luxury hotel environment. This is a casual role and will be reporting into the Food and Beverage Manager.

Location: 100 Princes Street, Edinburgh

Employment type:Casual

Working pattern: Shift work - 5 days on 2 days off

Salary: £12.21 per hour + service charge

Red Carnation Hotel Collection is a family-owned hotelier business with 18 stunning properties all over the world.

We are proud to be AA's Hotel Group of the Year (2024)! We have won numerous awards such as Best Employer (2023) and Sustainable Business (2023) at The Cateys. We are proud in our commitment to developing our own and were honoured to have won for the third time a Princess Royal Training Award (2017, 2020, 2023) by HRH The Princess Royal and City & Guilds and proud to be the first privately owned company retaining its Platinum Investors in People accolade globally. To further enhance our standing we have won Top Employer (2024) for the United Kingdom which certified our excellent in employee conditions.

100 Princes Street is our first hotel in Scotland and is home to 25 iconic guest rooms and five suites. The hotel’s two signature suites – The Archibald and The Isobel – boast direct views of Edinburgh castle. The interiors of 100 Princes Street are inspired by Scottish explorers and their travels. Scottish artisan weaver, Araminta Campbell, was commissioned to create five bespoke tartans for the hotel, that adorn the walls of every bedroom and suite. A number of bedrooms enjoy stunning views across Princes Street Gardens towards Edinburgh Castle. All guest rooms are equipped with every mod-con, including charging points for a variety of devices. The Wallace is our all-day lounge, dining room, well-stocked bar, library and tasting room, guests can dine on delicious hearty fare, made using the freshest local produce while sipping on a single malt or artisan gin, or relax and enjoy traditional afternoon tea while gazing at Edinburgh Castle.

Key Responsibilities of a CasualWaiter:

• Take food and beverage orders
  accurately, ensuring all requests are communicated clearly to the kitchen and
  bar staff.
• Be fully familiar with all menu
  items and products available to offer informed recommendations and answer guest
  questions.
• Ensure tables are cleaned, set up
  to the highest standards, and maintained throughout the service period.
• Engage with guests and provide
  attentive service, ensuring every experience is memorable.
• Maintain all food service areas
  to the highest level of cleanliness and hygiene in accordance with hotel
  standards.

What are we looking for?

• Ability to connect with guests
  and provide personalised service with a warm, professional attitude.
• A keen eye for detail to ensure
  high standards of service and presentation are consistently met.
• Collaborative and positive
  attitude, with the ability to work seamlessly within a team.
• Previous experience in a similar
  role within a luxury hotel or fine dining setting.

What's in it for you?

• Holiday allowance starting at 20 days and increasing with length of service up to 27 days + 8 bank holidays.
• Excellent service charge added to your salary every month.
• Professional, award winning learning and development opportunities from day one.
• Fantastic recommend a friend and family bonus scheme worth up to £600.
• Enhanced paid maternity leave & paternity leave.
• 50% off on food and 25% off on beverages in any Red Carnation Hotels F&B outlets.
• Discounted accommodation rates at Red Carnation Hotels worldwide.
• Two paid volunteering days each year, because we care about our community.
• Access to immediate Employee Assistance Programme, because we care about our employees.
• Vibrant hotel recognition events every month and hotel-based incentives (Employee of the Month / Manager of the Quarter).
• Social and team building events per hotel.
• Global Employee Appreciation Party, where we get to celebrate our incredible teams.
• Free meals on duty.
• Complimentary uniform and dry-cleaning services.

Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We electronically scan and store a copy of your passport/visa and/or ID card to gain a clear indication of the authenticity of the document and establish the ‘Right to Work’ in the UK.