Casual Visitor Experience Assistant Operations · Rockbourne Roman Villa

HCT; New Forest, Fordingbridge; On-site; GBP 13,000 - 15,000; Part time

Job summary

Join a leading cultural trust as a Casual Visitor Experience Assistant at Rockbourne Roman Villa. Use your people skills to create memorable experiences for visitors while working flexibly in a dynamic environment. Opportunities for training and development are available, along with the chance to work at other venues. Enjoy a supportive team atmosphere and contribute to enriching community culture.

Benefits

Opportunities to learn, develop and progress

Free tea and coffee

Qualifications

• Experience in a public-facing role.
• Demonstrable experience working well within a team.

Responsibilities

• Greet visitors and provide excellent customer service.
• Handle admission ticket sales and retail transactions.
• Support general housekeeping duties.

Skills

People Skills

Teamwork

Customer Service

Job description

Job Title: Casual Visitor Experience Assistant

Salary: £13.73 per hour including holiday pay

Location: Rockbourne Roman Villa

Hours: Ad hoc, including weekends and evenings.

Type of Contract: Casual

Job Description:Visitor Experience Assistant, Rockbourne Roman Villa

Do you have a passion for creating memorable experiences and love interacting with people?

As Casual Visitor Experience Assistant (Casual Front of House), you’ll use your brilliant people skills to provide an excellent customer experience for our visitors at Rockbourne Roman Villa, in the beautiful village of Rockbourne near Fordingbridge.

You will work within a small, dedicated team to support the day-to-day operation of the venue. Your primary role is being the welcome face of the museum, greeting visitors and offering a high level of customer service. You will receive training on our systems, so you are confident handling admission ticket sales and retail transactions. You will also support with general housekeeping duties and ensuring the site remains well presented, accessible and pleasant for our visitors.

This is a casual role so offers great flexibility, with midweek and weekend shifts, and the possibility of some evening work supporting our exciting events programme. Rockbourne Roman Villa is open to the public Thursday to Sunday, and Bank Holiday Mondays, 11am – 4pm, with occasional events and group visits outside of these times. The site is open seasonally, between April to October. There are also opportunities to work casually at Red House Museum in Christchurch, Dorset, all year round.

A bit about you

You will have great people skills and demonstrable experience of working well within a team. You will also have experience striving for operational excellence in a public facing roll.

Who we are

At Hampshire Cultural Trust we have a vision to create inspirational culture experiences that enrich and transform lives. We manage and support 20+ attractions and deliver county-wide outreach programmes that bring great culture to local communities. We also deliver a diverse range of wider social impact initiatives targeted at those who are most vulnerable or disadvantaged and who would not usually have access to arts and culture.

We promote equity, inclusion and diversity and a culture that actively values difference. We recognise that people from different backgrounds and experiences can enhance the way we perform and work and we encourage and support the physical and mental health and wellbeing of all our staff.

We are inclusive, valuing, and respectful of diversity, developing the ability to recruit and retain a diverse workforce that reflects the communities we serve. Therefore, we are committed to implementing reasonable adjustments for candidates with disabilities in our recruitment process and in employment.

The benefits of working for us

• Opportunities to learn, develop and progress
• Free tea and coffee

We will be running a dynamic recruitment process so we would encourage candidates to submit an application as soon as possible as we will be interviewing candidates before the closing date.

To apply please fill in the application form with an up-to-date CV. We do not require covering letters for this position however would be grateful to receive context to your application.

Closing date for applications: 30 May 2025

To find out more about us visit our website www.hampshireculture.org.uk and

https://careers.hampshireculturaltrust.org.uk/

If you have any queries relating to the recruitment process, please call our enquiries line on 01962 869 864 or email [e-mail]