Casual Visitor Engagement Assistant

BIAZA (British and Irish Association of Zoos and Aquariums); England; On-site; GBP 40,000 - 60,000; Part time

Job summary

WWT Martin Mere is seeking 3 Casual Visitor Engagement Assistants to create engaging experiences for visitors during the Dragonfly Festival. Duties include running workshops and shows, enhancing visitor connections to wetlands. Success in this role requires excellent communication and a passion for customer service.

Benefits

Free entry to all wetland centres for staff and family

Free car parking and secure bike storage

Colleague discounts on shopping and memberships

Cycle to work scheme

Contributory pension scheme

Employee Assistance Programme for personal advice

Qualifications

• Experience working with people of all ages in a customer facing role.
• Advantageous to have experience in education or performing arts.
• Excellent communication skills and creativity essential.

Responsibilities

• Providing immersive experiences during the Dragonfly Festival.
• Conducting craft workshops and story time sessions.
• Interacting positively with visitors and supporters.

Skills

Communication

Creativity

Customer Service

Job description

WWT Martin Mere

North-West England Closing date for applications is: 11th Jul 2025

We are looking for 3 Casual Visitor Engagement Assistants to join the team at WWT Martin Mere.

This role will provide our visitors with immersive and engaging experiences at Martin Mere during the school holidays as part of our Dragonfly Festival which runs between23 July and running until 31 August.

Activities will include undertaking craft workshops with families, story time sessions, performing a dragonfly show and running a competition. You willinteract with our visitors and supporters in a positive way, shaping unforgettable experiences and helping them understand and connect to wetlands.

This is a casual position where hours are offered on an ad hoc basis. Candidates will need to be willing to work some weekends, bank holidays and during the school holidays.

About You

The successful candidates will have experience of working with people of all ages and abilities in a customer facing role. It would be an advantage to have experience working in education or performing arts. Excellent communication skills with the ability to be creative and use your own initiative are essential to the role.

Full training will be provided for this role.

About Us

We’re WWT,and we’re on a mission to restore the super-powered ecosystems we call wetlands.There’s never been a more important moment for our work,and we’ve got some phenomenal people on the case.

Whether they’re taking a new visitor under their wing, or conducting ground-breaking research further afield, our team are second to none. And there’s nothing we love more than watching them soar.

Whatever you do here, you’ll be helping to restore wetlands and unlock their power.So, the only question left is, what role will you play?

Why you’ll love working at WWT

• Wake up every day knowing your work is helping to restore wetlands, and our world
• Be surrounded and inspired by our team ofpassionate, dedicated people
• Free entry to all our wetland centres, including your family
• Free car parking and secure bike storage areas
• Colleague discount on shopping and memberships
• Cycle to work scheme
• Contributory pension scheme
• Independent personal, workplace and financial advice from our Employee Assistance Programme

WWT is an equal opportunities employer and all applications will be considered solely on merit.

Registered Charity Number England & Wales, no 1030884 and Scotland, no SC039410

BIAZA's office hours are 9am – 5pm Monday to Friday. Contact outside of those times will get a response when we are next in the office.

If your enquiry is urgent and you need a response before the BIAZA office reopens, please call Jo Judge on 07593 580602. If you wish to reach one of our members, please contact them directly.

The British and Irish Association of Zoos and Aquariums is a charitable company limited by guarantee and registered in England and Wales number 6789783.Registered Office Regent’s Park, London NW1 4RY. Registered Charity Number is 1128168 and SC040783 (Scotland)