Casual Venue Duty Manager

City Football Group; Manchester; On-site; GBP 20,000 - 30,000; Part time

Job summary

A prominent sports organization in Manchester is hiring a Casual Venue Operations Duty Manager. This role involves coordinating events at the Etihad Campus, ensuring high standards of customer service, and managing event logistics. Ideal candidates will have experience in event management and strong communication skills. This position offers flexible working hours, including evenings and weekends.

Qualifications

• Previous experience working in events, hospitality, or venue operations.
• Proactive attitude with strong attention to detail.
• Ability to work under pressure and adapt quickly.

Responsibilities

• Liaise with internal contacts to ensure event requirements are met.
• Ensure excellent customer service throughout events.
• Manage event stock control and ordering.

Skills

Customer service excellence

Event management

Strong communication

Teamwork

IT literacy

Tools

MS Outlook

Event systems (e.g. Priava, Momentus)

Job description

Closing Date of Applications - 24th October 2025

Our Story

Manchester City is an English Premier League club whose roots began in East Manchester. From its first incarnation as St Mark’s West Gorton in 1880, the club became Manchester City FC in 1894. Behind each title lies emotion, moments and memories that resonate with millions of supporters around the world. Manchester City fans are known for their commitment and togetherness, as a Club that fights to the end.

Our Winning Team

MCFC is built on a vision for sustainability, with an academy structure designed to support long-term first team success, to engagement with the communities in which we reside. Together with our passionate fans and valued network of partners, we are developing Manchester City’s future history.

Join our team as a Casual Venue Operations Duty Manager and play a key role in delivering world-class non-matchday events across the Etihad Campus. No two days are the same – from overseeing event set-ups and ensuring the best customer journey, to briefing teams, meeting clients, and being the go-to contact on event days. You’ll work flexibly within a fast-paced environment, ensuring every detail runs smoothly and reflects the high standards of Manchester City Football Club. If you’re organised, customer-focused, and thrive under pressure, this is your chance to be part of creating unforgettable experiences.

Your Impact

• Liaise with internal key contacts and departments on event days to ensure all requirements for events and activations are actioned in a timely manner ahead of, during and after events.
• Ensure excellent levels of customer service, communicating with all clients on arrival and throughout their event or activation, including dealing with any customer feedback and complaints, reporting appropriately.
• The role holder must be highly organised, pro-active, personable with strong teamwork skills and great attention to detail.
• Managing event stock control and ordering, including for AV equipment / Stationary / Football equipment etc.

What we are looking for

• Previous experience working in events, hospitality, or venue operations in a customer-facing role.
• A proactive, enthusiastic attitude with strong attention to detail.
• Ability to work under pressure and adapt quickly to changing priorities. This role will include evening and weekend work
• Excellent communication and teamwork skills.
• Confident working independently and using your initiative.
• IT literacy (e.g., MS Outlook, Teams).
• Use of event systems (e.g. Priava, Momentus)

City Football Group promotes equal opportunities in employment and we positively welcome applications from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.

We will screen all applicants and select candidates whose skills and experience seem to meet our needs. We will carefully consider your application during the initial screening and will contact you only if you are selected for an interview.

Employment is subject to the provision of proof of eligibility to work in the UK.

Due to our safeguarding promise, all UK based CFG roles will be subject to a DBS check upon commencing employment with us. This will be either a basic, standard or enhanced check depending on the job role and responsibilities.