Casual Turndown Attendant - Trump Turnberry - Housekeeping

Trump Turnberry Golf and Spa; Girvan; On-site; GBP 10,000 - 40,000; Full time

Job summary

A luxury resort in Scotland is seeking a Casual Turndown Attendant responsible for ensuring guest bedrooms are clean and comfortable during the evening. Ideal candidates will have prior housekeeping experience in a luxury setting, a strong attention to detail, and excellent customer service skills. Shift hours are from 18:00 to 21:00. Benefits include discounted room rates and access to resort facilities.

Benefits

Discounted room rates for employees

Access to Spa and Gym facilities

Ongoing training and development

Qualifications

• Previous Housekeeping experience essential.
• Must be able to communicate freely in the local language.
• Extreme attention to detail and ability to multi-task in a fast-paced environment are essential.

Responsibilities

• Prepare guest bedrooms by restocking, cleaning and setting the bedroom for the evening.
• Ensure guests receive the highest customer service.
• Assist with any reasonable tasks as instructed by your Supervisor.

Skills

Attention to detail

Multi-tasking

Customer service

Job description

Casual Turndown Attendant

Trump Turnberry, Scotland is ready to receive applications from exceptional, talented individuals to join our legendary team.

Position Purpose

To be responsible for the cleanliness and good order of guest bedrooms at night and to assist with the comfort and well-being of guests during their stay. Shift are 18:00 - 21:00

Essential Functions:

• Prepare guest bedrooms the by restocking, cleaning and setting the bedroom for the evening.
• Where applicable, apply ABCs of Housekeeping standards
• To have a complete understanding of all Housekeeping Departmental policies and procedures
• To ensure Guest receives the highest customer service
• To carry out and assist with any reasonable tasks as instructed by your Supervisor
• To have a complete understanding of turndown service standards.

Candidate Specification:

• Must have a strong desire to work in an incomparable 5 star sector and be willing to exude luxury in all interactions.
• Previous knowledge or experience in luxury hotel is desirable.
• Previous Housekeeping experience essential.
• Eligibility to live and work in the UK
• Must be able to communicate freely and eloquently in the local language
• Must be willing to adhere to immaculate grooming policy and strict uniform standards
• Extreme attention to detail and ability to multi-task in a fast paced environment are essential.

Benefits include

• Access to a meal on duty in the staff canteen.
• Turnberry Friends & Family Rooms Programme - discounted room rates at Trump Turnberry, available to you and your family.
• Discounts available at the Food & Beverage outlets and the Golf Professional Shop.
• Resort Facilities – use of the Spa, Gym and Golf facilities.(subject to some restrictions).
• Trump Hotels Associate and Friends & Family Rates - discounted room rates at all Trump Properties.
• Uniforms - a uniform will be provided, and items will be laundered at the Company's expense.
• Employee Assistance Programme – offering a range of Employee Assistance Help Lines.
• Ongoing training and development, first-class hospitality training &Apprenticeship programmes are available.