Casual Ticket Office Assistant

Portsmouth Football Club; Portsmouth; On-site; GBP 40,000 - 60,000; Part time

Job summary

A local football club is seeking a Casual Ticket Office Assistant to support ticket sales for match days. The ideal candidate will possess excellent customer service skills and be able to handle ticketing queries both online and in person. This role requires flexibility to work on weekends and will offer competitive hourly pay. A friendly demeanor and a can-do attitude are essential for this position.

Benefits

Free parking

Qualifications

• Customer service experience preferred.
• Ability to work in a pressurized environment.
• Friendly, with a can-do attitude and flexible approach to work.

Responsibilities

• Process ticket requests face to face or over the phone.
• Deal with queries for fans booking online.
• Resolve queries via email, telephone, face to face.

Skills

Customer service experience

Excellent communication skills

Friendly and flexible attitude

Education

GCSE education

Job description

Job Description:

Job information Casual Ticket Office Assistant from the Company Portsmouth Football Club, located in the city Portsmouth in the country United Kingdom. This job opening is open to job seekers with a GCSE education.

Job Responsibility:

Job title: Casual Ticket Office Assistant

Hours of work: Casual

Reports to: Ticketing Manager

Remuneration: National minimum wage

We are looking for a dynamic, friendly, and reliable individual to join our Ticket office and support the sale of both match day tickets and season tickets. The role will require you to complete general admin duties relating to the sale and maintenance of tickets whilst delivering premium customer service.

Your key responsibilities will include:

• Process ticket requests face to face or over the phone.
• Deal with queries for fans booking online.
• Act as a custodian of the data collected during the ticketing process.
• Deliver high-standard service for our fans by ensuring their needs and queries are met professionally.
• Resolve queries via email, telephone, face to face.
• Ensure all transactions are balanced up at the end of each working day.
• Work alongside other departments to ensure smooth operational activities.
• Work flexibly as required around match days, including evenings and weekends.
• Support Supervisor with ticketing admin work when required.

Your Skills and Experience

• Customer service experience preferred.
• Previous ticketing experience desirable, but not essential.
• Friendly, with a can-do attitude and flexible approach to work.
• Able to work in a pressurized environment.
• Excellent communication skills.

Equality, Diversity and Inclusion

• Support the development and implementation of the club's Equality, Diversity and Inclusion Policy.
• Promote and drive accountability around diversity and inclusion in the workplace.
• Create an environment for equal opportunities for all colleagues, customers, and stakeholders.

We are committed to Equality, Diversity and Inclusion and aim to build an accurate picture of the make-up of our talent pools. We promote an equal, diverse, and inclusive workplace and ensure that we treat people with respect.

We take a robust approach to modern slavery and human trafficking and are committed to preventing slavery and human trafficking in our corporate activities. We are also committed to the safeguarding and welfare of all children, young people, and adults at risk.

Benefits:

• Free parking.

Work Details:

• Zero hours contract.
• Pay: Up to £11.44 per hour.
• Weekend availability.
• In-person work location.