Casual Steward (Waiter)

Belmond; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company is seeking a Casual Steward for the British Pullman, a luxury train in the UK. In this role, you will provide exceptional food and beverage service, ensuring the welfare of guests while maintaining high standards of cleanliness and safety. If you're passionate about luxury hospitality and storytelling, this is your opportunity to join a dynamic team.

Benefits

Shift patterns planned in advance for work-life balance

Competitive hourly rates

Qualifications

• Eligibility to work in the UK.
• Previous hospitality experience in a luxury environment.
• Advanced knowledge of food and beverage.

Responsibilities

• Preparing restaurant cars and ensuring the wellbeing of passengers.
• Performing cleaning and maintenance duties to high standards.
• Handling passenger requests professionally.

Skills

Hospitality

Food and Beverage Knowledge

Customer Service

Communication

Job description

As a Casual Steward on the British Pullman, A Belmond Train, you will be part of a team providing exceptional Food & Beverage service to our guests. Your responsibilities include maintaining guest areas, supporting back-of-house duties, and ensuring timely service preparation. Reporting to the Train Manager, this role is ideal for a dynamic individual passionate about excellence, storytelling in travel, cultural awareness, and maintaining high standards.

Primary Responsibilities:

• Prepare restaurant cars and related areas for smooth operation.
• Ensure the wellbeing and safety of your allocated car and passengers.
• Perform cleaning and maintenance to high standards.
• Assist with depot, Victoria Lounge, and departure operations.
• Handle guest interactions with professionalism and hospitality.
• Maintain knowledge of onboard menus, boutique items, and operational areas.
• Act professionally and approachably to encourage feedback.
• Work as part of a team to uphold standards.
• Handle passenger requests, including dietary, medical, or special occasions.
• Maintain high personal cleanliness and appearance standards.

What You Bring:

• Eligibility to work in the UK.
• Previous hospitality experience in a luxury environment.
• Advanced knowledge of food and beverage.
• Professional, confident, and enthusiastic demeanor.
• Willingness to attend training, depot, cleaning, and medical days as required.

What We Offer:

We foster a culture of kindness, active listening, and genuine connections. Our benefits include:

• Advance-shift pattern availability for work-life balance.
• Competitive hourly rate.

We support your personal and professional growth, offering opportunities to learn and excel alongside industry talent. Join us to create unforgettable moments for our guests and community.

This is your moment. Apply today!

About Us

The British Pullman offers decadent UK journeys with sumptuous interiors, fine dining, and elegant experiences. Sister train to the Venice Simplon-Orient-Express, it revives the Golden Age of glamour with modern slow travel. Departing from London Victoria, it explores vibrant cities, historic sites, and hosts elegant soirées, with gastronomy at the core of each journey.

Join us to craft a unique and exceptional career.

The Belmond & LVMH Family

British Pullman is part of LVMH and the Belmond collection, creating iconic experiences worldwide. Our employees are central to delivering memorable journeys across historic hotels, trains, and cruises.