Casual Spa Therapist

Edinburgh Marriott Hotel Holyrood; City of Edinburgh; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a rebranded hotel in Edinburgh as a Spa Therapist, playing a key role in guest experience. You will ensure high standards in treatments and customer service. The position offers excellent training, discounts, and a referral bonus, with the chance to thrive in a supportive environment.

Benefits

World-class training and development

Discounts on Rooms and Food & Beverage

Hot meals on duty

Excellent Spa Discounts

Free off-peak access to gym

Referral bonus programme

Team engagement activities

Employee assistance helpline

Health cover and GP consultations

Life Assurance

Qualifications

• Professional and independent Spa Therapist.
• Passionate about the spa industry.
• Committed to high standards.

Responsibilities

• Perform treatments to a high standard.
• Greet guests at the club/spa reception.
• Handle customer comments and complaints.

Skills

Customer service

Attention to detail

Organization

Job description

Hello from Edinburgh Marriott Hotel Holyrood!

You deserve a career that fulfills your purpose. You deserve to dream without limits. Be part of something bigger than yourself. Be inspired by what’s possible, discover your own future, and begin your purpose. Belong to a community and become the best version of you.

Edinburgh Marriott Hotel Holyrood is a busy 160-bedroom hotel in the heart of Edinburgh’s Old Town, near Holyrood.

This is an exciting time for us as we have recently rebranded to the worldwide Marriott Hotel brand. The hotel has undergone extensive refurbishment, making it the perfect time for you to join us and help us enhance our new structure.

We’ll support you, in and out of the workplace, by offering:

• World-class training and development, including leadership development.
• Unlimited career opportunities.
• Rooms and Food & Beverage discounts with Marriott International.
• Hot meals on duty and unlimited access to coffee and hot chocolate.
• Excellent Spa Discounts.
• Free off-peak access to the gym, because your wellbeing is important.
• Referral bonus programme, rewarding you up to £250 per successful hire.
• A range of team engagement activities throughout the year.
• Perkbox – Free enrollment providing access to deals from retailers, restaurants, cinemas, and more.
• Canada Life – Access to an employee assistance helpline with wellness and mental health programs.
• Medicash: Health cover and free GP online video consultations.
• Life Assurance.

A bit about the job

Our Spa Therapists play a vital role in delivering a great guest experience. They have a keen eye for detail, are organized, and willing to exceed guest expectations. Often front-line ambassadors of our company, they are committed to maintaining high standards.

What we require from you

Our Spa Therapists are professional, able to work independently, and key members of our Spa and Leisure team. They possess excellent customer service skills, are passionate about the spa industry, and help deliver our core standards to ensure guests have a great stay every time.

This position requires working shifts on Saturdays and/or Sundays, with additional hours during busy periods, including bank holidays.

Please see a summary of responsibilities below. This list is not exhaustive:

• Familiarity with all hotel facilities, events, and activities.
• Taking spa/beauty treatment bookings following correct procedures.
• Working on the club/spa reception, greeting guests.
• Assessing clients’ requirements and suitability for treatments and products.
• Performing treatments to a high standard, ensuring confidentiality and customer care.
• Recommending retail products using the company prescription form during and after treatments.
• Handling customer comments and complaints appropriately.
• Maintaining knowledge of all Spa services and attending training sessions.
• Assisting with promotions and offers to increase business.
• Ensuring all equipment is safe, maintained, and serviced.

Be Inspired. Be Empowered. Be you.