Casual Spa Therapist

Apex Hotels; City of Edinburgh; On-site; GBP 20,000 - 26,000; Full time

Job summary

Apex Hotels is seeking a Spa Therapist for their Waterloo Place Hotel in Edinburgh. In this role, you will provide exceptional customer service through various health and beauty treatments. With a strong focus on guest satisfaction, you will engage with guests to ensure memorable experiences while promoting spa products. The ideal candidate will possess relevant qualifications and a positive attitude, contributing to a fun and fulfilling team environment.

Benefits

Training and development opportunities

Fun and fulfilling work environment

Qualifications

• Qualified with HNC/HND or equivalent.
• Able to deliver exceptional standards.
• Approachable with a customer-focused attitude.

Responsibilities

• Deliver health and beauty treatments and customer care.
• Promote spa products and services for guest purchases.
• Ensure high quality treatments for all customers.

Skills

Interpersonal skills

Communication

Customer service attitude

Initiative

Self-awareness

Education

HNC or HND or equivalent beauty qualifications

Tools

ESPA products knowledge

Job description

Why join Apex Hotels?

You will receive a warm welcome into the Apex family on joining us as a Spa Therapist in Waterloo Place Hotel. We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. We encourage you to bring your own unique personality to the role and being yourself whilst working as part of the Spa Department as we believe it is our personality, style and friendliness that makes Apex Hotels

You will meet great people, have fun at work, develop new friendships, learn new skills,

Starting your Journey:

As a Spa Therapist you will be responsible for delivering exceptional customer service, through the delivery of health and beauty treatments and customer care. You will also promote the spa products and services and work as part of a team to achieve budgeted targets and KPI's.

You will embrace every opportunity to create extra special moments for our guests and provide a personal experience our guests will love.

Joining the dedicated Spa department, you will:

• Ensure that all customers are provided with high quality treatments
• have exceptional knowledge of all treatment and ESPA products
• Promote ESPA products for guest to purchase
• Engage with guests in order to promote guest loyalty and memorable experiences
• Ensure our guests experience our high levels of comfort and quality
• Take pride in the work you do

You must have strong interpersonal and communication skills and be approachable to guests, spa members and other employees. You will be a point of contact to both guests and employees so you must be well presented and have high standards of appearance. You will be flexible about working weekends.

On your first day you will begin a structured 12 week learning journey, giving you the skills, knowledge, and confidence to be a great Spa Therapist. With this in mind, we are looking for a Spa Therapist who:

• HNC or HND qualified or have equivalent beauty qualifications.
• Can deliver excellent standards
• Uses initiative
• Is self-aware and able to evaluate their own work
• Has a customer service attitude
• Holds a genuine desire to provide a Warmer Welcome to our guests

We encourage you to bring your true self to work - we recruit for attitude and train for skill. We’ll provide great training and development opportunities, allowing you to flourish in a fun and fulfilling career, reaching your dreams and aspirations. So, whatever your vibe, our family can never be too big, there’s a place here for you. We have one ask - that you bring your personality, ideas, and spark. We’re an innovative, thriving business and we want you to be part of our exciting journey.