Casual Spa Therapist

TN United Kingdom; City of Edinburgh; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a vibrant and welcoming spa team as a Casual Spa Therapist in a renowned hotel. You will play a vital role in delivering exceptional health and beauty treatments while ensuring a clean and inviting environment for guests. This position offers a structured learning journey to enhance your skills and confidence, allowing you to thrive in a supportive atmosphere. With a focus on customer satisfaction and a commitment to teamwork, you will bring your unique personality and passion for service to create memorable experiences for guests. Embrace the opportunity to grow in a fun and fulfilling career with endless possibilities!

Qualifications

• Experience in a customer-facing role is essential.
• Ability to deliver excellent standards in spa treatments.

Responsibilities

• Conduct treatments to an exceptional degree following brand standards.
• Ensure cleanliness and tidiness of reception and relaxation areas.
• Provide tailored services to individual clients.

Skills

Customer Service

Attention to Detail

Multi-tasking

Communication Skills

Education

HNC in Beauty Therapy

Job description

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You will receive a warm welcome into the Apex family on joining us as a Casual Spa Therapist in our Waterloo Place Hotel, Edinburgh. We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. We encourage you to bring your own unique personality to the role and being yourself whilst working as part of the Spa Department as we believe it is our personality, style and friendliness that makes Apex Hotels

Apex Hotel's Spa offers a diverse menu, including beauty, massage and the use of ESPA products. We are currently looking for a Casual Spa Therapist to assist the Spa with busy periods.

Starting your Journey:

As a Casual Spa Therapist,you will deliver amazing brand standards and immaculate guest facilities. You will be responsible for your own work and take pride in the high standard of cleanliness. As a casual Spa Therapist you will be responsible for delivering exceptional customer service, through the delivery of health and beauty treatments and customer care and you will also promote the spa products and services.

You will embrace every opportunity to create extra special moments for our guests to provide a personal experience our guests will want to share.

Joining the dedicated Spa department, you will:

• Conduct treatments to an exceptional degree, following Apex Brand Standards at all times
• Ensure reception and relaxation areas are clean, tidy and welcoming, as well as fully stocked
• Handle enquiries in person, via telephone and email
• Process bookings and payments
• Maintain and clean all equipment to an effective operational level.
• Meet required standards of service delivery within the spa (Efficiency, Accuracy, Customer Care) with an emphasis on exceeding customer satisfaction and loyalty
• Provide a tailored service towards individual clients
• Be responsible for working unsupervised,

As a Casual Spa Therapist, you will have excellent attention to detail in order to provide consistent standards. This is a vital role in the function of the hotel. You will love chatting to our guests offering help and assistance, you will be a great multi-tasker, you will be efficient at solving guest enquiries and you will always have a smile for our teams and guests. We want you to be yourself here, bringing your infectious personality which helps makes Apex who we are.

On your first day you will begin a structured 12 week learning journey, giving you the skills, knowledge, and confidence to be a great Spa Therapist. With this in mind, we are looking for a Spa Therapist who:

• Can deliver excellent standardsHolds a genuine desire to provide a Warmer Welcome to our guestsHas experience of working in a customer facing roleHolds a HNC in beauty therapyHas excellent level of English - written and oralPrevious experience of working within a Spa environment is desirable

We encourage you to bring your true self to work - we recruit for attitude and train for skill. We’ll provide great training and development opportunities, allowing you to flourish in a fun and fulfilling career, reaching your dreams and aspirations.So, whatever your vibe, our family can never be too big, there’s a place here for you. We have one ask - that you bring your personality, ideas, and spark. We’re an innovative, thriving business and we want you to be part of our exciting journey.