Casual Spa Receptionist

The Grand Brighton; Kemp Town Estate; On-site; GBP 10,000 - 40,000; Part time

Job summary

A prestigious hotel in Brighton is seeking a Guest Services Representative to warmly greet guests and ensure their experience is welcoming and comfortable. You will deliver high standards of customer service and hospitality, along with offering local recommendations. Ideal candidates should be passionate, courteous, and possess excellent organisational skills. This part-time position offers competitive pay and various employee benefits.

Benefits

Special rates on hotel rooms across the UK & Europe

Company-wide recognition scheme with vouchers

Meals whilst on duty

Talent referral scheme with a bonus

Regular celebrations and events

Access to the Company Pension Scheme

Ongoing job-related training programs

Qualifications

• Passionate to make a difference and eager to bring new ideas to the table.
• Courteous to guests and colleagues at all times.
• Top-notch organisational skills.
• Dependable and a reassuring influence for guests.

Responsibilities

• Greeting guests on arrival ensuring they feel welcome, comfortable and at ease.
• Delivering high standards of customer service and hospitality.
• Offering guidance and local recommendations for a great stay.

Job description

Overview

The Grand Brighton, 97-99 King's Road, Brighton, Sussex, BN1 2FW

The Grand Brighton, we are the name drop everyone wants to make! We are the original palace by the sea. And if we're not on your bucket list already, you should make some space on it. We're at the centre of a thousand tales, the location of a million memories and a champion for all things Brighton & Hove. We are fizzing with anticipation and excitement for the next stage of our own journey…Is it time to start the next chapter in yours?

As a face of the hotel, you'll be a key contributor to the hotel's success - responsible for greeting all guests on arrival and ensure that their experience at the hotel is evoked with excitement making them feel welcome, comfortable and at ease.

Responsibilities

• Be the face of the hotel, greeting guests on arrival and ensuring their experience is welcoming, comfortable and at ease.
• Deliver high standards of customer service and hospitality to guests and colleagues at all times.
• Offer guidance and local recommendations to ensure a great stay in the city.

Qualifications & Skills

• Be passionate to make a difference and eager to bring new ideas to the table
• Be courteous to guests and colleagues at all times
• Have top-notch organisational skills
• Be dependable, and a reassuring influence for guests

Benefits

• Special rates on Leonardo Hotel rooms across the UK & Europe
• Company-wide recognition scheme with vouchers
• Meals whilst on duty
• Talent referral scheme with a bonus for referrals
• Regular celebrations and events, including Thank You Week and Employee Awards Celebration
• Access to the Company Pension Scheme, Life Assurance and Wellbeing Support
• Ongoing job-related training programmes with clear paths for progression

About The Grand Brighton

The Grand Brighton first opened its doors in 1864 and is celebrated as the original "Palace By The Sea". The Victorian architectural brilliance offers opportunities to write your Grand story on Brighton's iconic seafront. The hotel features Cyan restaurant, Victoria Terrace for afternoon tea, sea-view bedrooms and luxurious interiors. It is one of 31 AIM Gold accredited meetings venues in the UK, with an Events team renowned for delivering fantastic experiences.

About Leonardo Hotels

Leonardo Hotels aims to be the first choice for those who value genuine hospitality. Part of the Fattal Hotels Group, Leonardo operates over 230 hotels across Europe and Israel, including over 50 hotels in the UK & Ireland. We recruit for personality and focus on values: Consistent, Friendly, Genuine, Positive and Willing. We offer employee benefits including discounts on overnight stays and Leo Points rewards.

Job Details

• Job Ref JI27904
• Branch The Grand Brighton
• Location Brighton
• Salary/Benefits Competitive Salary
• Contract type Casual
• Hours Part Time
• Shift pattern 7 days - Mon, Tue, Wed, Thu, Fri, Sat, Sun (United Kingdom)
• Hours per week 0
• Date posted 19/09/2025
• Closing date 21/10/2025