CASUAL SPA RECEPTIONIST

Leonardo Hotels UK & Ireland; Brighton; On-site; GBP 22,000 - 26,000; Full time

Job summary

A prominent hotel group in Brighton is seeking an entry-level team member to provide exceptional guest service. Responsibilities include greeting guests, providing local recommendations, and ensuring a comfortable check-in experience. The ideal candidate should possess strong organisational skills and be courteous. This full-time position offers many benefits including meal provisions and ongoing training opportunities.

Benefits

Special room rates

Recognition scheme with vouchers

Meals while on duty

Talent referral bonuses

Access to pension scheme

Job-related training programs

Qualifications

• Passionate about making a difference and bringing new ideas.
• Courteous to guests and colleagues.
• Savvy knowledge to offer recommendations.

Responsibilities

• Greet guests and create a welcoming check-in experience.
• Provide guidance and recommendations to guests.
• Coordinate with hotel teams to meet guest needs.

Skills

Guest service

Organisational skills

Local knowledge

Dependability

Job description

Overview

The Grand Brighton, we are the name drop everyone wants to make! We are the original palace by the sea. We are fizzing with anticipation and excitement for the next stage of our own journey. Is it time to start the next chapter in yours?

As a face of the hotel, you’ll be a key contributor to the hotel's success - responsible for greeting all guests on arrival and ensuring that their experience at the hotel is evoked with excitement, making them feel welcome, comfortable and at ease.

Responsibilities

• Greet guests on arrival and create a welcoming, comfortable, and efficient check-in experience.
• Provide information, guidance, and local recommendations to ensure a great stay in the city.
• Support guests with inquiries and coordinate with hotel teams to meet guest needs.

Benefits

• Special rates on Leonardo Hotel rooms across the UK & Europe.
• Company-wide recognition scheme with vouchers.
• Meals whilst on duty.
• Talent referral scheme with bonuses for referring friends.
• Regular events and celebrations (e.g., Thank You Week, Employee Awards Celebration).
• Access to Company Pension Scheme, Life Assurance and Wellbeing Support.
• Ongoing job-related training programmes with clear paths for progression.

Ideal Candidate

• Be passionate to make a difference and eager to bring new ideas to the table.
• Be courteous to guests and colleagues at all times.
• Use savvy knowledge to offer guidance and local recommendations for a great stay in the city.
• Have top-notch organisational skills.
• Be dependable, and a reassuring influence for guests.

Company and Brand

Our story: Set amidst the city, the iconic Brighton seafront, and the South Downs, The Grand Brighton opened on 21 July 1864 as the original ‘Palace By The Sea’. The Grand is part of the Leonardo Hotels Limited Edition collection. Leonardo Hotels operates over 55 hotels across the UK & Ireland, with plans for major expansion. Leonardo Hotels emphasises career development and recruits for personality, focusing on values: Consistent, Friendly, Genuine, Positive and Willing. Employees are valued and engaged in activities like summer barbecues, Christmas parties, Thank You Week, and birthday celebrations. Benefits include generous hotel discounts and rewards via the Leo Points system.

About The Grand Brighton: The Victorian architecture offers the opportunity to write your Grand story on Brighton\u2019s iconic seafront. The Cyan restaurant serves freshly made dishes and the Victoria Terrace offers award-winning afternoon tea. The sea-view rooms and luxurious interiors invite relaxation. The Events team is renowned for delivering fantastic experiences as one of 31 AIM Gold accredited venues in the UK.

About Leonardo Hotels: Leonardo Hotels aims to be the first choice for those who value genuine hospitality. The group is part of the Fattal Hotels Group, operating over 230 hotels in Europe and Israel, with more than 50 hotels in the UK & Ireland. The company values: Consistent, Friendly, Genuine, Positive, and Willing. We offer strong career development and a fun, welcoming working environment with team events throughout the year, including celebrations and rewards via Leo Points.

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Administrative
• Industries: Hospitality

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