Casual Sales Assistant - Frasers

TN United Kingdom; Inverness; On-site; GBP 20,000 - 30,000; Part time

Job summary

An established industry player is seeking a Casual Sales Assistant to provide exceptional customer service and drive sales. In this dynamic retail environment, you'll engage with customers, enhance their shopping experience, and support various store operations. This role offers a unique opportunity to grow your skills while being part of a vibrant team. If you're passionate about retail and enjoy helping others, this position is perfect for you. Join a company that values innovation and customer satisfaction, and be part of a team that strives for excellence.

Qualifications

• Relevant customer-facing experience is essential.
• Passion for enhancing customers' shopping experience is required.

Responsibilities

• Greet and engage with customers, answering queries.
• Deliver a world-class customer experience to drive sales.

Skills

Customer Service

Communication Skills

Teamwork

Sales Skills

Job description

Company Description

About Frasers:

Originally established with the Glasgow flagship in 1849, Frasers are dynamic retail destinations, designed as inspirational places to meet, explore and shop. Frasers stores boast an unrivalled range of beauty, fashion, premium and contemporary accessories, designer childrenswear, and homewares, with a focus on experience, brands and service – staying true to the vision set out by Hugh Fraser.

Job Description

The Role of Casual Sales Assistant:

A customer-focused role driving customer loyalty and sales through the provision of an individual bespoke service.

The role has accountability for delivering exceptional service to drive personal and business targets. It requires the need to inspire our customers through your belief and love of our products. We are looking for someone who strives to continuously learn and develop their service skills, product knowledge, and behaviors in our ever-changing retail environment. Successful candidates will take an active role in sharing ideas and identifying opportunities to enhance the store environment and grow the business.

While this is a customer-facing role, we require an individual with the flexibility to support colleagues in other areas of the store when required from time to time.

Key Accountabilities:

• Greet and engage with customers on arrival and answer initial queries (e.g., buy and collect)
• Assist customers where security tags have been left on at the barriers
• Support on nearby tills if necessary
• Deliver a world-class customer experience that is unrivaled in the marketplace
• Help style customers by actively listening to their needs and showing attention to detail
• Introduce customers to and demonstrate enthusiasm for all multi-channel services to drive sales and loyalty
• Resolve queries effectively face-to-face or on the telephone
• Maintain replenishment standards and stockroom organization to ensure product availability
• Maintain high standards of personal presentation
• Support in-store events, providing ideas and feedback for improvements
• Maintain sophisticated retail and visual standards to attract customers and drive sales
• Participate in loss prevention activities
• Adhere to all health and safety policies at all times

Qualifications:

• Relevant customer-facing experience
• Passion for enhancing customers' shopping experience
• Desire and ability to meet sales targets
• Confident communication skills with colleagues and customers
• Team player attitude

Additional Information:

Think without limits - Think fast, fearlessly, and take the team with you.

Own it and back yourself - Own the basics, your role, and the results.

Be relevant - Relevant to our people, partners, and the planet.

This role has no guaranteed hours; hours can vary week to week, and there may be weeks with no hours offered.