Casual Sales Assistant

HOUSE OF FRASER; Worcester; On-site; GBP 20,000 - 25,000; Part time

Job summary

Ein etabliertes Einzelhandelsunternehmen sucht einen dynamischen Verkaufsassistenten, der Kunden begeistert und den Umsatz steigert. In dieser kundenorientierten Rolle sind Sie dafür verantwortlich, außergewöhnlichen Service zu bieten und die Kundenbindung zu fördern. Sie werden in einem sich ständig weiterentwickelnden Einzelhandelsumfeld arbeiten und die Möglichkeit haben, Ihre Fähigkeiten und Produktkenntnisse zu entwickeln. Wenn Sie leidenschaftlich daran interessiert sind, das Einkaufserlebnis zu verbessern und Teil eines engagierten Teams zu sein, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Erfahrung im Kundenservice oder Einzelhandel ist erforderlich.
• Leidenschaft für die Verbesserung des Einkaufserlebnisses.

Responsibilities

• Begrüßen und engagieren Sie Kunden bei ihrer Ankunft.
• Liefern Sie ein erstklassiges Kundenerlebnis zur Steigerung des Umsatzes.

Skills

Kundenorientierung

Kommunikationsfähigkeiten

Teamarbeit

Verkaufskompetenz

Job description

About House of Fraser:

House of Fraser is a department store group with locations across the UK and Ireland, known for its heritage spanning over 170 years and a portfolio of over 500 global brands. We are entering an exciting new chapter and are looking for dynamic candidates to join our team.

The Role of Casual Sales Assistant:

This is a customer-focused role aimed at driving customer loyalty and sales through providing personalized service. You will be responsible for delivering exceptional service to meet personal and business targets, inspiring customers through your belief and enthusiasm for our products. We seek individuals eager to learn, develop their skills, product knowledge, and adapt to our evolving retail environment. Successful candidates will actively share ideas and identify opportunities to enhance the store environment and grow the business.

While primarily a customer-facing role, flexibility to support colleagues in other store areas when needed is essential.

Key Accountabilities:

• Greet and engage customers upon arrival and address initial queries (e.g., buy and collect).
• Assist customers with security tags left on at barriers.
• Support on nearby tills if necessary.
• Deliver a world-class customer experience to stand out in the marketplace.
• Help style customers by actively listening to their needs with attention to detail.
• Introduce and demonstrate enthusiasm for all multi-channel services to drive sales and loyalty.
• Resolve queries effectively face-to-face or via telephone.
• Maintain replenishment standards and stockroom organization to ensure product availability.
• Maintain high standards of personal presentation.
• Support in-store events, contribute ideas, and provide feedback for improvements.
• Uphold sophisticated retail and visual standards to attract customers and increase sales.
• Participate in loss prevention initiatives.
• Follow all health and safety policies diligently.

Think without limits—think fast, fearlessly, and lead your team.

Own it and back yourself—own the basics, your role, and the results.

Be relevant—consider our people, partners, and the planet.

This role does not guarantee fixed hours; work hours may vary weekly, and some weeks may have no hours offered.

Essential Skills:

• Relevant customer-facing experience.
• Passion for enhancing the shopping experience.
• Ability to meet sales targets.
• Confident communication with colleagues and customers.
• Team player attitude.