Casual Sales Assistant

Frasers Group; Thurrock; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Competitive pay

Staff discount across Frasers Group

Career progression and development

Premium store environment

Training and development

Job summary

Flannels in Thurrock is seeking a Sales Assistant to be the face of luxury retail, greeting customers, styling with intent, and ensuring a memorable shopping experience.

You’ll work in a fast-paced team, stay sharp on collections, and bring promotions to life. The role emphasizes customer-focused service, presentation, and a passion for designer fashion within the Frasers Group family.

Qualifications

• Confident, energetic individual with a genuine passion for customer service.
• Excellent communication and people skills to connect with customers quickly.
• A team player who thrives in a fast-paced luxury retail environment.

Responsibilities

• Welcome every customer as if they are special and create a personal shopping moment.
• Ask questions, listen, and style with intent to match collections and trends.
• Stay up-to-date with brands, promotions, and loyalty perks to enhance every visit.
• Process transactions accurately and keep the store floor flawless and well-presented.
• Prepare the store for opening each morning through replenishment and setup.
• Identify opportunities for add-ons or smarter alternatives to boost sales.
• Deliver service that is consistent, thoughtful, and unmistakably Flannels.
• Follow policies and procedures to maintain high standards.

Skills

Confidence & energy

Communication skills

Customer service

Team mindset

Reliability & flexibility

Interest in designer fashion

Job description

Flannelsarewhere luxury lives. Home to over 200 of the world's most coveted designer and contemporary brands, we set the standard for luxury fashion across the UK, in-store and online. Every detail matters here, from the way a customer is welcomed to the way a collection is curated. If you love fashion and believe in doing things properly,you'llfeel right at home.

The Role: Sales Assistant

Thisisn'tyour average shop floor job. As a Sales Assistant at Flannels,you'rethe face of luxury retail: the first impression, the trusted stylist, the reason customers come back.You'llcreate moments that feel personal, polished, and effortlessly luxury, from the second the doors open.

What's In ItForYou

• Competitive paythat reflects what you bring
• Staff discountacross the full Frasers Group family of brands
• Real progression, we grow fast, and so can you
• A premium environmentdesigned to inspire (yours and thecustomers)
• Training and developmentto sharpen your craft and grow your career

Your Development

From day one, you’ll receive a full in-store induction. As you progress, you’ll have access to internal development pathways, including Team Leader programmes and nationally recognised qualifications, supporting your growth within Flannels and the wider Frasers Group.

What You'll Do

• Welcome every customer likethey'rewalking into somewherespecial, becausethey are.
• Ask the right questions, listen properly, and style with intent.
• Stay sharp on collections, brands, and trends so your recommendations land.
• Bring promotions, loyaltyperks, and the little extras to life.
• Handle transactions with accuracy and confidence.
• Keep the shop floor looking flawless. Presentation is non-negotiable.
• Get the store trade-ready every morning through replenishment and prep.
• Spot the opportunity for an add-on or a smarter alternative, naturally.
• Deliver servicethat'sconsistent, considered, and unmistakably Flannels.
• Follow our policies and procedures.They'rewhat keep the standard high.

What You'll Bring

• Confidence, energy, and a drive to deliver.
• Strong communicationand people skills. You connect easily.
• A genuine passion for customer service done well.
• A team-first mindset and a love for fast-paced retail.
• Reliability, flexibility, and a willingness to roll with change.
• A real interest in designer and contemporary fashion.

How We Work

Our values shape every shift, every conversation, every decision:

• Think Without Limits:Move fast, take bold action, and bring the team with you.
• Own It and Back Yourself:Take responsibility, master the basics, and deliver results.
• Be Relevant:Stay connected to our people, our partners, and the planet.