Casual Sales Assistant

Frasers Group; Portsmouth; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Staff discount across Frasers Group

Training and development

Job summary

Flannels in Portsmouth is seeking a Sales Assistant to be the face of luxury retail, delivering a personal and polished shopping experience for every customer.

Join a premium environment, greet shoppers, stay on top of fashion trends, and support promotions while handling transactions and keeping the store immaculate.

Qualifications

• Excellent customer service and communication skills.
• Ability to engage with customers and understand their needs.
• Comfort with a fast-paced retail environment.
• Reliability and flexibility in shift patterns.

Responsibilities

• Greet customers and provide a premium shopping experience.
• Ask questions, listen, and style with intent.
• Stay informed on collections, brands and trends.
• Promote promotions and loyalty perks to customers.
• Handle transactions accurately and efficiently.
• Keep the store presentation impeccable at all times.
• Prepare the store each morning for trading.

Skills

Customer service

Communication

Teamwork

Reliability

Flexibility

Fashion interest

Job description

Flannels are where luxury lives. Home to over 200 of the world's most coveted designer and contemporary brands, we set the standard for premium fashion across the UK, in-store and online. Every detail matters here, from the way a customer is welcomed to the way a collection is curated. If you love fashion and believe in doing things properly, you'll feel right at home.

The Role: Sales Assistant

This isn't your average shop floor job. As a Sales Assistant at Flannels, you're the face of luxury retail: the first impression, the trusted stylist, the reason customers come back. You'll create moments that feel personal, polished, and effortlessly premium, from the second the doors open.

What's In It For You

• Competitive pay that reflects what you bring
• Staff discount across the full Frasers Group family of brands
• Real progression, we grow fast, and so can you
• A premium environment designed to inspire (yours and the customers)
• Training and development to sharpen your craft and grow your career

Job Description

What You'll Do

• Welcome every customer like they're walking into somewhere special, because they are.
• Ask the right questions, listen properly, and style with intent.
• Stay sharp on collections, brands, and trends so your recommendations land.
• Bring promotions, loyalty perks, and the little extras to life.
• Handle transactions with accuracy and confidence.
• Keep the shop floor looking flawless. Presentation is non-negotiable.
• Get the store trade-ready every morning through replenishment and prep.
• Spot the opportunity for an add-on or a smarter alternative, naturally.
• Deliver service that's consistent, considered, and unmistakably Flannels.
• Follow our policies and procedures. They're what keep the standard high.

Qualifications

What You'll Bring

• Confidence, energy, and a drive to deliver.
• Strong communication and people skills. You connect easily.
• A genuine passion for customer service done well.
• A team-first mindset and a love for fast-paced retail.
• Reliability, flexibility, and a willingness to roll with change.
• A real interest in designer and contemporary fashion.

Additional Information

Our Values Shape Every Shift, Every Conversation, Every Decision

• Think Without Limits: Move fast, take bold action, and bring the team with you.
• Own It and Back Yourself: Take responsibility, master the basics, and deliver results.
• Be Relevant: Stay connected to our people, our partners, and the planet.