Casual Sales Assistant

Frasers Group; Norwich; On-site; GBP 20,000 - 24,000; Part time

Job summary

An established retail player is seeking a Casual Sales Assistant to enhance customer experiences and drive sales. In this dynamic role, you will engage with customers, providing personalized service while supporting store operations. Ideal candidates will be passionate about retail and eager to learn, contributing to a vibrant store environment. This position offers flexibility in hours, making it perfect for those looking to balance work with other commitments. Join a team that values innovation and customer satisfaction, and help shape memorable shopping experiences.

Qualifications

• Relevant customer-facing experience reflecting the role.
• Ability to communicate confidently with colleagues and customers.

Responsibilities

• Deliver exceptional service to drive personal and business targets.
• Engage with customers and assist with their queries effectively.

Skills

Customer Service

Sales Skills

Communication

Teamwork

Job description

2 days ago Be among the first 25 applicants

About Frasers

Originally established with the Glasgow flagship in 1849, Frasers are dynamic retail destinations, designed as inspirational places to meet, explore and shop. Frasers stores boast an unrivalled range of beauty, fashion, premium and contemporary accessories, designer childrenswear, and homewares, with a focus on experience, brands and service – staying true to the vision set out by Hugh Fraser.

About Frasers

Originally established with the Glasgow flagship in 1849, Frasers are dynamic retail destinations, designed as inspirational places to meet, explore and shop. Frasers stores boast an unrivalled range of beauty, fashion, premium and contemporary accessories, designer childrenswear, and homewares, with a focus on experience, brands and service – staying true to the vision set out by Hugh Fraser.

Job Description

The Role of Casual Sales Assistant:

A customer focused role driving customer loyalty and sales through the provision of an individual bespoke service.

The role has accountability for delivering exceptional service to drive personal and business targets. It requires the need to inspire our customer through your belief and love of our products. We are looking for someone who strives to continuously learn and develop their service skills, product knowledge and behaviours in our ever changing retail environment. Successful candidates will take an active role in sharing ideas and identifying opportunities to enhance the store environment and grow the business.

Whilst this is a customer facing role, we require an individual with the flexibility to support colleagues in other areas of the store when required from time to time.

Key Accountabilities

• To greet and engage with customers on arrival and answer any first queries e.g. where is buy and collect.
• Able to assist customers where security tags have been left on at the barriers
• Able to recognise and support on nearby tills if necessary.
• Deliver a world class customer experience that is unrivalled in the marketplace
• Display excellent attention to detail when helping to style customers by actively listening to their needs
• Introduce customers to and demonstrate enthusiasm for all multi-channel services to drive sales and build customer loyalty
• Resolve queries effectively face-to-face or on the telephone
• Maintain replenishment and achieve excellent stockroom and back of house standards to ensure product availability
• Maintain high standards of personal presentation
• Take an active role in supporting in-store events, providing ideas and feedback on ways to improve.
• Maintains sophisticated retail and visual standards to capture the customers imagination to drive sales
• Takes an active role in loss prevention within the store
• Adheres to all health and safety policies at all times
  
  

Qualifications

Essential Skills:

• Relevant customer facing experience which reflects the role
• Can demonstrate a passion for working with customers to enhance their shopping experience
• A desire and ability to deliver sales against targets set
• Ability to communicate confidently with colleagues and customers
• Be a team player
  
  

Additional Information

Think without limits - Think fast, fearlessly, and take the team with you.

Own it and back yourself - Own the basics, own your role and own the results.

Be relevant - Relevant to our people, our partners and the planet.

This role has no guaranteed hours of work, hours of work can therefore vary from week to week and as a result there may be weeks when no hours of work are offered.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Customer Service

• Industries

  Retail

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