Casual Sales Assistant

Lindt & Sprüngli USA; Manchester; On-site; GBP 12,000 - 17,000; Part time

Job summary

Lindt UK is seeking a customer-focused retail team member at our Trafford Centre Store on a zero-hour contract. You will support the store team to meet retail targets, embody the Lindt service proposition, and maintain brand standards while delivering an outstanding customer experience.

Ideal candidates are experienced in retail, numerate, and passionate about fashioning memorable moments for customers in a premium chocolate environment, joining a network of Lindt brand ambassadors.

Qualifications

• Proven experience within a retail organisation is preferable.
• Strong customer service skills and a confident, people-focused approach.
• Numerate with good analytical and IT skills.

Responsibilities

• Support the store management team to achieve the retail plan.
• Contribute to operational excellence and store financial performance.
• Deliver Lindt Service proposition and exceed customer expectations daily.
• Collaborate with the team to share knowledge and drive improvements.
• Drive sales turnover and profitability through effective execution.
• Maintain visual merchandising standards and stock controls.

Skills

Retail experience

Customer service

Numerate & IT skills

Team collaboration

Brand ambassador

Education

High school diploma or equivalent

Tools

POS system

Job description

A little bit about Lindt

We are a premium chocolate manufacturer established in 1845 operating in over 86 countries around the World. Guided by our Global purpose to Enchant the World with Chocolate and UK vision of Creating Moments to Make Everyone Feel Special, we have around 700 team members in the UK across our Head Office, Retail, and Field Sales divisions. We are a Top 20 Great Place to Work and are proud of our incredible people, our unique values-led culture and our iconic market leading brands such as LINDOR & GOLD BUNNY.

We’re also proud of being one of the few bean-to-bar chocolate makers in the world, where we control every step of our chocolate production.

How you could help us to Enchant the World with Chocolate

We have an exciting opportunity where you could be a part of our incredible team.

In this role you will:

• Support the store management team towards the accomplishment of the retail plan
• Contribute to the operational excellence and financial performance of a store in the Lindt UK retail division, using responsible business practices and adhering to all company policies
• Embody the Lindt brand with passion and be part of a team of Lindt brand ambassadors who are experts at delivering the Lindt Service proposition and exceeding customer expectations every day
• Actively contribute towards an environment of collaboration through sharing knowledge, information and teamwork to drive ideas to action

Where you’ll be based

This role is based in our Trafford Centre Store and is a Zero hour contract

Key Responsibilities

Maximising Sales Turnover and Store Profitability to Grow and Drive the Business Forward

• Use provided business tools, along with good personal judgement, to drive and exceed store sales and profit targets
• Collaborate with store management team on opportunities for key trading periods

Delivering and Developing Operational Excellence

• Contribute to a self-disciplined culture focused on flawless execution of processes, procedures, and initiatives including consistent delivery of presentation standards in store
• Maintain awareness of audit and loss prevention controls, delivering full compliance in all areas including inventory, cash reconciliation, deliveries etc.
• Comply with company Health and Safety policy and procedures, and take associated actions to ensure a safe working environment for all
• Escalate issues to the store management team when necessary in a timely manner

Delivering Outstanding Premium Visibility and Communication with our Customers

• Become an expert brand ambassador in delivering the Lindt Service proposition by living the values and personally contributing to a customer centric-culture
• Embrace the Global Retail Mystery Shop program, using the results to recognise strengths and share best practice
• Maintain monthly visual merchandising plan to company standard
• Stay informed of current trends and contribute to weekly Competitor Watch of the local market place
• Understand and actively anticipate consumer needs and go the extra mile to delight customers

Leading for an Inspiring Place to Work

• Take responsibility for developing your own skills and capability and support a learning culture
• Collaborate with line manager in order to achieve your own agreed PDP objectives
• Participate in monthly 1-2-1s with your line manager to guide your own performance
• Work with line manager to resolve personal performance issues in a timely manner
• Align with line manager on action plans from personal performance reviews

What experience you’ll bring

• Proven experience within a retail organisation is preferable, as is a genuine love of all that a career in retail has to offer
• Proven track record of delivering performance at a high level within a team
• Numerate with good analytical and IT skills
• A highly motivated self-starter, with a drive for results
• Excellent interpersonal skills, able to build relationships internally and externally
• An infectious can do attitude – ready to try new things and enthuse everyone you meet

Being yourself every day

We want everyone at Lindt feel safe to be themselves, ensuring they are empowered, represented, celebrated and included in our workplace. You’ll notice this throughout the recruitment process; in our ‘dress for your day’ policy and through our proactive DE&I strategy.

Living our values everyday

At Lindt UK, our values guide us in everything we do. Being Passionately Lindt, Always Evolving, Building Real Relationships, Acting Responsibly and Making An Impact are an integral part of life here at Lindt.