Casual Sales Assistant

Lindt & Sprüngli USA; Gloucester; On-site; GBP 17,000 - 24,000; Part time

Job summary

Lindt UK in Westfield, White City, is seeking a Casual Sales Assistant to join our premium brand presence. This role is a 0 hours casual contract based in-store and involves delivering Lindt Service, greeting customers, and contributing to a welcoming shopping environment.

You will work with the team to meet store targets, process transactions, upsell, and support stock maintenance and loyalty initiatives. Be part of a brand that celebrates excellence in chocolate.

Qualifications

• Proven experience within a retail organisation.
• Highly motivated self-starter with a drive for results.
• Excellent interpersonal skills, able to build relationships.
• Infectious can do attitude – ready to try new things and enthuse everyone you meet.

Responsibilities

• Work with team and Management to achieve set store targets.
• Be committed to working hours/working pattern and provide excellent customer service.
• Process transactions accurately at the till and upsell where appropriate.
• Support deliveries/stock replenishment and keep stockroom organized.
• Ensure store looks presentable and supports gifting/loyalty initiatives.

Job description

A little bit about Lindt

We are a premium chocolate manufacturer established in 1845 operating in over 86 countries around the World. Guided by our Global purpose to Enchant the World with Chocolate and UK vision of Creating Moments to Make Everyone Feel Special, we have around 700 team members in the UK across our Head Office, Retail, and Field Sales divisions. We are a Top 20 Great Place to Work and are proud of our incredible people, our unique values-led culture and our iconic market leading brands such as LINDOR & GOLD BUNNY.

We’re also proud of being one of the few bean-to-bar chocolate makers in the world, where we control every step of our chocolate production.

How you could help us to Enchant the World with Chocolate

We have an exciting opportunity where you could be a part of our incredible team.

In this role you will:

• Support the store management team towards the accomplishment of the retail plan
• Embody the Lindt brand with passion and be part of a team of Lindt brand ambassadors who are experts at delivering the Lindt Service proposition and exceeding customer expectations every day
• Actively contribute towards an environment of collaboration through sharing knowledge, information and teamwork to drive ideas to action.

Where you’ll be based

This role is based in our brand-new White City Store in Westfield and is a 0 hours casual contract.

Key Responsibilities

Customer Service Role

• Work with team and Management to achieve set store targets.
• Be committed to working hours/working pattern.
• Provide excellent standard of customer service.
• When in work always have a can-do attitude
• Have good working relationships in store and be part of the team.
• Greet customers.
• Accurately processing transactions through the till
• Upsell and add on items as well as offering alternatives.
• Effectively manage queues.
• Support team with the Sampling of products and introducing customers to our Loyalty program
• Comply with company Health and Safety policy and procedures, and take associated actions to ensure a safe working environment for all

Delivery / Stock / replenishment Role

• Work with team and Management to achieve set store targets.
• Be committed to working hours/working pattern.
• When in work always have a can-do attitude
• Have good working relationships in store and be part of the team.
• Comply with company Health and Safety policy and procedures and take associated actions to ensure a safe working environment for all.
• Processing deliveries efficiently
• Keep stockroom organized and rotated.
• Keeping shop floor fixtures full
• Clear communication to management regarding low levels / sell ots

VM / Gift Specialist Role

• Work with team and Management to achieve set store targets.
• Be committed to working hours/working pattern.
• When in work always have a can-do attitude
• Reactive positively to change in pace.
• Have good working relationships in store and be part of the team.
• Comply with company Health and Safety policy and procedures, and take associated actions to ensure a safe working environment for all
• Support team in ensuring store always looks presentable and shoppable.
• Build gifting to company guidelines.
• Monitor Gifting levels, best sellers and react appropriately.

What experience you’ll bring

• Proven experience within a retail organisation is preferable, as is a genuine love of all that a career in retail has to offer
• A highly motivated self-starter, with a drive for results
• Excellent interpersonal skills, able to build relationships internally and externally.
• An infectious can do attitude – ready to try new things and enthuse everyone you meet

How you will be rewarded financially

For the position of Casual Sales Assistant, you will be earning £14.80 per hour.

Being yourself every day

We want everyone at Lindt feel safe to be themselves, ensuring they are empowered, represented, celebrated and included in our workplace. You’ll notice this throughout the recruitment process; in our ‘dress for your day’ policy and through our proactive DE&I strategy.

Living our values everyday

At Lindt UK, our values guide us in everything we do. Being Passionately Lindt, Always Evolving, Building Real Relationships, Acting Responsibly and Making An Impact are an integral part of life here at Lindt.