Casual Retail Team Member Chester

Cook Trading Limited; Chester; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join the Retail Team at a supportive, independent business committed to community and sustainability. As a Retail Team Member at COOK, you will engage customers with exceptional service, assist with catering advice, and maintain shop standards, all while benefiting from a welcoming work culture and excellent perks.

Benefits

Paid leave for birthdays and life events

Staff profit sharing

Discounts and free food perks

Team meals and events

Sustainability-minded company culture

Qualifications

• Previous retail or customer-facing experience is a bonus but not required.
• Foodie interest is advantageous.

Responsibilities

• Provide exceptional customer service and assist with menu planning.
• Operate the till and manage shop paperwork.
• Maintain shop cleanliness and stock rotation.

Skills

Customer Service

Food Knowledge

Job description

Pay rate :£12.60 Per Hour (including paid breaks)

Join Our Retail Team! At COOK, our shops are vital parts of the communities we serve, thanks to our warm, knowledgeable, and caring Retail Team. We are seeking remarkable individuals to host customers in our shop as if they were guests at home.

The Role

• Provide exceptional service, prioritizing the customer above all else.
• Assist customers with menu planning and catering advice for various occasions.
• Promote upcoming offers, products, and promotions.
• Maintain the shop's cleanliness, appearance, and stock rotation, ensuring freezers are stocked.
• Operate the till efficiently and accurately.
• Understand and manage shop paperwork and legal checks.
• Open and close the shop, including cashing up.
• Check deliveries, place orders, and assist with stocktaking as needed.
• Maintain a professional appearance with apron and name badge at all times.

Good to Have

• If you're a foodie, that's a plus! We'll train you on our products, their origins, and suitable dishes for various occasions.
• Experience is not necessary; previous retail or customer-facing experience is a bonus.

If you meet most of these criteria but not all, don't worry. We're focused on potential.

Excellent Benefits include

• Paid leave for birthdays, moving house, becoming a grandparent, or a child's first day at school
• Staff profit sharing
• Access to CookieJar Smart Spending discounts and free food perks
• Team meals, events, and away days
• Being part of a B-Corp-certified business that values sustainability, people, and community

And many more benefits.

What Cook is About

We are a proud, independent, family-owned B Corp committed to caring deeply about our food, our people, and doing the right thing—even when it's challenging.

Our vision is to create a welcoming environment where everyone feels they belong. We value diverse roles, abilities, and personalities, and believe collaboration leads to remarkable achievements. If you'd like to grow with COOK, please apply.