Casual Retail Assistant

GSF Group; Milton Keynes; Hybrid; GBP 12,000 - 17,000; Part time

Job summary

GSF Car Parts Limited in Milton Keynes is seeking a Casual Retail Assistant to deliver exceptional customer service, assist with click and collect orders and help the branch meet its targets. You will engage with trade and retail customers, promote promotions, keep the sales area tidy and uphold a professional image while covering weekend shifts and sickness/leave periods.

Ideal candidates should have proven customer service experience, be IT-proficient and enjoy team-based work to achieve

Qualifications

• Proven customer service or sales/retail experience in a customer facing role.
• Target driven and motivated to achieve results.
• Excellent customer service skills.
• Ability to use IT systems and handle queries proactively.

Responsibilities

• Serve trade and retail customers for click and collect and general orders while maximising sales.
• Pick relevant parts from the warehouse to fulfil customer orders.
• Assist the sales team on promotions by answering queries and processing requests.
• Resolve customer queries on returns, warranties or surcharges.

Skills

Customer service

Sales

Retail experience

Team player

Tools

MS Office

MAM

Allicat

Job description

About The Role

At GSF Car Parts, the role of a Casual Retail Assistant is all encompassing for our aim to deliver excellent Customer Service. You will play a crucial part of the team; contributing towards achieving branch and individual targets through face to face sales; servicing click and collect orders and developing sound customer relationships.

Working hours

Casual basis to cover sickness and annual leave. Will include weekend working.

Main duties include

• Serve trade and retail customers for click and collect and general orders whilst maximising sales where possible.
  
• Pick relevant parts from the warehouse to fulfil customer orders.
  
• Assisting the sales team on sales of product promotions by answering telephone queries and dealing with electronic queries as and when needed.
  
• Fully satisfy customer needs in respect of any part orders, returns, or queries they may have.
  
• Check customer returns for resale, warranty or surcharge.
  
• Contribute to a positive team performance whilst working on personal benchmarks to optimise personal performance and work on sales of product promotions.
  
• Utilise the E-learning portal to develop product knowledge and improve performance.
  
• Ensure that the customer facing areas of the branch are kept clean and tidy.
  
• Develop strong working relationships with customers and understand their garage needs.
  
• Always promote a good image of the company by always representing our values and maintaining a professional appearance.
  
• Ensure that the customer facing areas of the branch are kept clean and tidy.
  
• Always working towards the achievement of relevant set KPI’s.

About You

What you'll need to succeed

• Proven customer service or sales/retail experience within a customer facing role.
  
• Target driven and motivated to achieve results.
  
• Excellent customer service skills.
  
• Ability to adopt a positive approach to customer queries, pro-actively seeking resolutions.
  
• Confident user of IT and computer systems.
  
• The ability to work well with others.
  
• Excellent attention to detail.
  
• Knowledge of car parts or the automotive industry would be advantageous but isn't essential.
  
• Knowledge of MAM, Allicat, MS Office is desirable.

About Us

At GSF Car Parts, we're not just supplying car parts, we're driving the future of the automotive aftermarket.

As the UK's fastest-growing motor factor, we've achieved more than 25% year-on-year growth for three consecutive years and continue to expand at an unrivalled pace. With over 215 branches nationwide and a state-of-the-art 500,000 sq ft National Distribution Centre, we're building a business that keeps thousands of workshops moving every day.

But what really sets us apart is our people.

We're a business that invests boldly, embraces innovation and empowers our teams to make a real difference. From industry-leading digital tools like Mastercat to our nationwide Servicesure garage network and partnerships with over 70 OE-quality brands, we're constantly challenging the status quo and finding better ways to serve our customers.

We're ambitious about where we're going and equally ambitious for the people who join us. Whether you're looking to develop your skills, progress your career or help shape the future of our industry, we'd love to hear from you.

This is an exciting time to join GSF Car Parts.

Make an impact. Grow with us. Do yourself proud!