Casual Retail Assistant

The Parts Alliance; London; On-site; GBP 20,000 - 24,000; Part time

Job summary

A leading automotive parts distributor in the UK is seeking a Casual Retail Assistant to deliver excellent customer service and contribute to achieving sales targets. This role involves face-to-face interactions, processing orders, and maintaining professional standards. Ideal candidates will have customer service experience and a proactive attitude towards sales.

Qualifications

• Proven customer service or sales/retail experience required.
• Target-driven and motivated to achieve results.
• Confident with IT and computer systems.

Responsibilities

• Serve trade and retail customers while maximizing sales.
• Pick parts from the warehouse for customer orders.
• Develop strong relationships with customers.

Skills

Customer service

Sales

Attention to detail

Teamwork

Tools

MAM

Allicat

MS Office

Job description

About The Role

At GSF Car Parts, the role of a Casual Retail Assistant is essential to delivering excellent Customer Service. You will be a vital part of the team, contributing towards achieving branch and individual targets through face-to-face sales, servicing click and collect orders, and developing sound customer relationships.

Main duties include:

1. Serve trade and retail customers for click and collect and general orders while maximising sales where possible.
2. Pick relevant parts from the warehouse to fulfil customer orders.
3. Assist the sales team with product promotions by answering telephone queries and dealing with electronic queries as needed.
4. Fully satisfy customer needs regarding part orders, returns, or queries.
5. Check customer returns for resale, warranty, or surcharge.
6. Contribute to positive team performance and work on personal benchmarks to optimise sales of product promotions.
7. Utilise the E-learning portal to develop product knowledge and improve performance.
8. Ensure customer-facing areas of the branch are kept clean and tidy.
9. Develop strong relationships with customers and understand their garage needs.
10. Promote a professional image of the company, representing our values and maintaining a professional appearance.
11. Work towards the achievement of relevant KPIs.

Working hours: Casual basis to cover sickness and annual leave, including weekend work.

About You

What you'll need to succeed:

1. Proven customer service or sales/retail experience in a customer-facing role.
2. Target-driven and motivated to achieve results.
3. Excellent customer service skills.
4. Positive approach to customer queries, proactively seeking resolutions.
5. Confident with IT and computer systems.
6. Ability to work well with others.
7. Excellent attention to detail.
8. Knowledge of car parts or the automotive industry is advantageous but not essential.
9. Knowledge of MAM, Allicat, MS Office is desirable.

About Us

GSF Car Parts is one of the UK’s leading automotive parts distributors, supplying thousands of independent garages throughout the UK and Ireland with parts, tools, garage equipment, and specialist training. The group has over [number] branches nationwide and a turnover exceeding £[amount]. Since November 1, we have traded as one brand, supported by centralised expertise in procurement, supply chain, marketing, and national accounts. Our industry-leading catalogue system, Allicat, and access to the Servicesure garage programme are key to our operations.

Please note: If you are not a passport holder of the country for the vacancy, you might need a work permit. Check our Blog for more information.

Bank or payment details should not be provided when applying. All applications should be made via the 'Apply now' button.

Created on 22/06/2025 by TN, United Kingdom