Casual Retail Assistant

GSF Car Parts; Greater London; On-site; GBP 20,000 - 30,000; Part time

Job summary

Join a forward-thinking company as a Casual Retail Assistant, where your passion for customer service and sales will shine. In this dynamic role, you will engage with customers face-to-face, assist with click and collect orders, and contribute to achieving branch targets. Your ability to foster strong relationships and provide exceptional service will be key to your success. With flexible working hours, including weekends, this position offers a unique opportunity to grow within the automotive industry. If you thrive in a team environment and are motivated to deliver results, this is the perfect role for you!

Qualifications

• Proven customer service or sales experience in a customer-facing role.
• Excellent attention to detail and a target-driven mindset.

Responsibilities

• Serve trade and retail customers, maximizing sales and fulfilling orders.
• Develop strong customer relationships and maintain a professional image.

Skills

Customer Service

Sales Experience

Attention to Detail

Teamwork

IT Proficiency

Problem Solving

Tools

MAM

Allicat

MS Office

Job description

About The Role

At GSF Car Parts, the role of a Casual Retail Assistant is all encompassing for our aim to deliver excellent Customer Service. You will play a crucial part of the team; contributing towards achieving branch and individual targets through face to face sales; servicing click and collect orders and developing sound customer relationships.

Main Duties Include

1. Serve trade and retail customers for click and collect and general orders whilst maximising sales where possible.
2. Pick relevant parts from the warehouse to fulfil customer orders.
3. Assisting the sales team on sales of product promotions by answering telephone queries and dealing with electronic queries as and when needed.
4. Fully satisfy customer needs in respect of any part orders, returns, or queries they may have.
5. Check customer returns for resale, warranty or surcharge.
6. Contribute to a positive team performance whilst working on personal benchmarks to optimise personal performance and work on sales of product promotions.
7. Utilise the E-learning portal to develop product knowledge and improve performance.
8. Ensure that the customer facing areas of the branch are kept clean and tidy.
9. Develop strong working relationships with customers and understand their garage needs.
10. Always promote a good image of the company by always representing our values and maintaining a professional appearance.
11. Always working towards the achievement of relevant set KPI’s.

Working Hours

Casual basis to cover sickness and annual leave. Will include weekend working.

About You

What you'll need to succeed:

1. Proven customer service or sales/retail experience within a customer facing role.
2. Target driven and motivated to achieve results.
3. Excellent customer service skills.
4. Ability to adopt a positive approach to customer queries, pro-actively seeking resolutions.
5. Confident user of IT and computer systems.
6. The ability to work well with others.
7. Excellent attention to detail.
8. Knowledge of car parts or the automotive industry would be advantageous but isn't essential.
9. Knowledge of MAM, Allicat, MS Office is desirable.

About Us

GSF Car Parts is one of the UK’s leading automotive parts distributors, supplying thousands of independent garages throughout the UK and Ireland with parts, tools, garage equipment and specialist training. The group has over 175 branches nationwide and a turnover exceeding £475 million. Built on the heritage and success of a dozen local brand identities acquired over several years, we have traded as one brand since November 2021. Our branch network is bolstered by centralised support and expertise from specialist departments in key areas such as procurement and supply chain, marketing and national accounts. The business also benefits from integrated IT systems, which include our industry leading catalogue system, Allicat, and access to the Group's national garage programme, Servicesure.