Casual Retail Assistant

BIAZA (British and Irish Association of Zoos and Aquariums); England; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join the team at WWT Martin Mere as a Casual Trading Assistant, playing a vital role in our retail and catering service. You will provide exceptional customer service, assist with food and drink orders, and ensure a warm welcome for every visitor. This role offers flexible hours, ideal for those seeking casual work, with training available for all applicants. Enjoy perks like free entry to wetland centres and colleague discounts while contributing to the restoration of vital wetlands.

Benefits

Free entry to all wetland centres

Colleague discounts on shopping

Cycle to work scheme

Pension scheme

Employee Assistance Programme

Qualifications

• Friendly personality required.
• Commitment to providing exceptional visitor experience.
• Training provided for candidates without experience.

Responsibilities

• Greet visitors and provide excellent customer service.
• Serve food and beverages, and assist in kitchen tasks.
• Support visitors at admissions and maintain hygiene standards.

Skills

Customer Service

Teamwork

Communication

Job description

WWT Martin Mere

North-West England Closing date for applications is: 20th Jul 2025

An exciting job opportunity has arisen to join our team at Martin Mere Wetland Centre asa Casual Trading Assistant.We are looking for a versatile individual tobecome an integral part ofan inspirational and vibrant trading environment.

You will be responsible forassisting in all retail and catering areas as required:

• giving a warm welcome to every visitor in the visitor centre, admissions area, shop and café, demonstrating exceptional standards of customer service
• serving visitors at the till purchasing goods from the shop or café, this will include taking orders, making hot drinks as well as serving our seasonal menu and clearing tables
• helping in the kitchen, ensuringyou maintain high standards of food hygiene and safety at all times
• supporting our visitors at admissions with entry, membership and a warm welcome to our wetlands.

This is a casual position where hours are offered on an ad hoc basis. Candidates will need to be willing to work some weekends, bank holidays and during the school holidays.

About You

To join us as a Casual Trading Assistant, you willhave a friendly personality and a commitment to providing an exceptional visitor experience.The role requires a team player with excellent interpersonal and communication skills.

Previous experience of working in retail and/or catering is preferred but not required – successful candidates with no experience will be given full training to complete their duties to the highest standard.

When visiting our website, you will notice that the position is referred to as Casual Trading Assistant. This is how the role is known internally within WWT.

If this sounds like you then click apply to join our friendly and dedicated team.

About Us

We’re WWT,and we’re on a mission to restore the super-powered ecosystems we call wetlands.There’s never been a more important moment for our work,and we’ve got some phenomenal people on the case.

Whether they’re taking a new visitor under their wing, or conducting ground-breaking research further afield, our team are second to none. And there’s nothing we love more than watching them soar.

Whatever you do here, you’ll be helping to restore wetlands and unlock their power.So, the only question left is, what role will you play?

Why you’ll love working at WWT

• Wake up every day knowing your work is helping to restore wetlands, and our world
• Be surrounded and inspired by our team ofpassionate, dedicated people
• Free entry to all our wetland centres, including your family
• Free car parking and secure bike storage areas
• Colleague discount on shopping and memberships
• Cycle to work scheme
• Contributory pension scheme
• Independent personal, workplace and financial advice from our Employee Assistance Programme

WWT is an equal opportunities employer and all applications will be considered solely on merit.

Registered Charity Number England & Wales, no 1030884 and Scotland, no SC039410

BIAZA's office hours are 9am – 5pm Monday to Friday. Contact outside of those times will get a response when we are next in the office.

If your enquiry is urgent and you need a response before the BIAZA office reopens, please call Jo Judge on 07593 580602. If you wish to reach one of our members, please contact them directly.

The British and Irish Association of Zoos and Aquariums is a charitable company limited by guarantee and registered in England and Wales number 6789783.Registered Office Regent’s Park, London NW1 4RY. Registered Charity Number is 1128168 and SC040783 (Scotland)