Casual Receptionist/Clerical Assistant/Cashier

Fife Council; St Andrews; On-site; GBP 40,000 - 60,000; Part time

Job summary

A Local Government Authority in St Andrews is seeking a Casual Receptionist to deliver excellent customer service and administrative support. Responsibilities include engaging with customers, managing enquiries, and maintaining accurate records. Candidates should be educated to SCQF level 4 and demonstrate strong teamwork and IT skills. This is a flexible role within a community-focused environment.

Qualifications

• Must be educated to SCQF level 4.
• Confident when interacting with people at all levels.
• Flexible and able to work on own initiative.
• Demonstrates excellent team working skills.
• Good understanding of IT.

Responsibilities

• Deliver efficient reception service adhering to established procedures.
• Follow service guidelines and health and safety policies.
• Provide administrative support to Community Use.
• Maintain registers and handle customer complaints.

Skills

Customer service

Teamwork

IT proficiency

Initiative

Education

SCQF level 4

Job description

Overview

Madras College Community Use is a team dedicated to making a wide range of our facilities accessible for learning, leisure, and cultural events. Partnering with various organisations, we deliver an inclusive programme of activities, including physical activity & sport, performing arts, arts & crafts, cookery, modern languages and vocational training. Additionally, we offer spaces for meetings, celebrations and community events in our near new modern venue. More information about Madras College Community Use can be found at https://sway.cloud.microsoft/r7uA2BWiPMBOAiOP?ref=Link.

Role

Casual Receptionist — you will report directly to the Admin Support Officer, and play a key role in providing excellent customer service. Your responsibilities will include engaging positively with customers and service users, responding to enquiries via telephone, e-mail, and face-to-face interactions, and inputting onto our Leisure Information Management System.

Responsibilities

• Deliver an efficient reception service, adhering to established procedures, and ensuring customer care policies are upheld.
• Follow service guidelines and health and safety policies; be familiar with associated risk assessments and standard operating procedures.
• Be part of a wider area team providing administrative and clerical support to Community Use.
• Maintain registers and waiting lists, cash up and reconcile cash against booking sheets and registers, handle and resolve customer complaints, comments and compliments and escalate issues as needed.

Qualifications & Skills

• Be educated to SCQF level 4.
• Be confident and composed when interacting with people at all levels.
• Be flexible and able to work on their own initiative.
• Demonstrate excellent team working skills.
• Have a good understanding of IT and be capable of using various internal systems.
• Before confirming appointment, you will be required to obtain Protection of Vulnerable Groups (PVG) scheme membership through Disclosure Scotland and become a member of the relevant PVG scheme.

Further information

For further information please contact: Damian Pedrick - [e-mail]

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