Casual Receptionist (Career Ready)

Edinburgh Marriott Hotel Holyrood; City of Edinburgh; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join the Front Office Team at Edinburgh Marriott Hotel Holyrood, where our receptionists are vital in delivering exceptional guest experiences. This role requires attention to detail, strong organisational skills, and a commitment to high customer service standards. Ideal candidates will have experience in a similar hotel environment and a willingness to learn.

Benefits

World class training and development

Rooms and Food & Beverage discount

Free Parking

Excellent Spa Discounts

Free Off-Peak Gym Access

Referral bonus programme

Employee assistance helpline for wellness

Health cover and GP consultations

Life Assurance

Qualifications

• Experience in a similar role within a 4 or 5 star hotel environment.
• Willingness to learn and commit to high standards.

Responsibilities

• Ensure visitors are warmly received and their needs anticipated.
• Handle payments efficiently according to hotel standards.
• Maintain service during system downtimes.

Skills

Attention to detail

Organisational skills

Customer service

Job description

Hello from Edinburgh Marriott Hotel Holyrood!

You deserve a career that fulfils your purpose. You deserve to dream without limits. Be a part of something bigger than yourself. Be inspired by what’s possible and discover your own future. Begin your purpose, belong to a community, and become the best version of you.

Edinburgh Marriott Hotel Holyrood is a busy 160-bedroom hotel in the heart of Edinburgh’s old town & of course near Holyrood!

This is a very exciting time for us as we have recently rebranded to world-wide company, Marriott Hotel. The hotel has gone through extensive refurbishment and is the perfect time for you to jump on board and help us enhance our new structure.

We’ll support you, in and out of the workplace by offering:

• World class training and development, including leadership development.
• Unlimited career opportunities.
• Rooms and Food & Beverage discount with Marriott International.
• Hot meals on duty and unlimited access to coffee and hot chocolate.
• Free Parking.
• Excellent Spa Discounts.
• Free Off-Peak Access to the Gym, because your wellbeing is important.
• Referral bonus programme, rewarding you with £200 - £600 per successful employee.
• A range of team engagement activities throughout the year.
• Perkbox – Free enrolment onto Perkbox which provides you with access to unlimited deals from retailers, restaurants to cinema’s and more…
• Canada Life – You will have access to an employee assistance helpline, which provides you with wellness and mental health programmes.
• Medicash: Medicash provides you with health cover and free GP online video consultations.
• Life Assurance.

Introduction to the Front Office Team Member Role.

Our Receptionists play a vital role in delivering a great guest experience to all our guests. They have a keen eye for detail, an organised approach and a willingness to exceed our guest expectation. Often operating on the front line, they are the real ambassadors of our company, and are committed to consistently delivering high standards

What we require from you

Our receptionists are hardworking individuals who can work on their own initiative and are key players in our reception teams.

This role is ideal for those in similar roles within a similar 4 or 5 star hotel environment, looking to take the next step towards becoming a Reception Manager. These stars of the future must be able to demonstrate a willingness to learn and a commitment to delivering our core standards, providing our guests with a great stay every time.

Please see a summary of the responsibilities below. This list is not exhaustive:

• To ensure that all visitors are warmly received and their needs anticipated in an appropriate manner
• To ensure that a prompt response is given to the service needs of, and feelings expressed by, customers.
• To ensure that payments are handled efficiently and without error, in accordance with the Hotel’s standards and the Company’s cash handling procedures
• To promote positive working relationships and to ensure that they are maintained with colleagues throughout the hotel
• To ensure that service is maintained when front office systems go down and that the desk is manned at all times
• To have a knowledge of local attractions
• To have a working knowledge of how to provide support to sales colleagues in their absence eg reservations, sales leads, conference/events
• To have an excellent understanding of the hotel Front Office System
• To have an understanding of how to operate the telephone system
• To carry out departmental checks in accordance with departmental procedures
• To actively participate in all communication meetings with fellow team members

For more information…

Visit:https://www.marriott.com/en-us/hotels/edimh-edinburgh-marriott-hotel-holyrood/overview/

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