Casual Reception Porter

Hand Picked Hotels; Bath; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading hotel group seeks a passionate Receptionist Porter at Bailbrook House Hotel in Bath. The successful candidate will be dedicated to delivering outstanding guest experiences through personalized service in a luxury setting. You will engage with guests, anticipate their needs, and work collaboratively with the team. Flexibility in working hours is necessary, as this role is casual and may include weekends and holidays.

Benefits

Competitive salary package

Uniform and meals on duty

Opportunities for friendships and diversity

Qualifications

• Experience in luxury four or five-star hotel in front office environment.
• Ability to anticipate guests' needs and create memorable experiences.
• Proficient computer skills with knowledge of hotel systems.

Responsibilities

• Deliver exceptional guest experience with personalized service.
• Engage with guests and assist in creating magical memories.
• Collaborate with Front office team for seamless operations.

Skills

Emotional Intelligence

Customer Service

Attention to Detail

Tools

Microsoft Office

Hotel Reservation Systems

Opera

Job description

Hand Picked Hotels is a beautiful collection of 21 privately owned, luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location, from Scotland to the Channel Islands, offering breath taking views, from vast countryside to expansive beaches, to lush woodlands. With every need taken care of, the team at each hotel ensures every guest has a magical experience, encouraging them to return time and time again.

Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE. Whilst each hotel is individual, every property fulfils the company values of family, individuality, community and care, ensuring a hand picked experience for every guest and employee.

We are currently recruiting for a Receptionist Porter on a casual basis at Bailbrook House Hotel, part of Hand Picked Hotels.

Bailbrook House Hotel is a prestigious luxury country house hotel, steeped in history and located within the beautiful city of Bath. Bailbrook House Hotel has 88 bedrooms spread across the Mansion house and court and has been awarded 4 Silver stars by the AA. It is a popular venue for relaxing weekends away or for weddings and events.

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• The role of our receptionist porter is to deliver an exceptional guest experience, by putting the guest at the heart of everything you do, through personalised and thoughtful service with care and attention to detail.
• You will be expected to demonstrate a high level of engagement with guests throughout their stay to make them feel at home, relaxed, and importantly identify and create magical memories at every possible opportunity.
• In collaboration with the Front office team you’ll maintain regular and effective communication to ensure a seamless operation, aware of all the days activities.
• Most of all we will want you to be inspired, have fun and enjoy being part of our Hand Picked Team.
  
  

About You

• To be considered for this role you will have knowledge and experience of working in a luxury four or five star hotel within a front office environment.
• Be passionate about going above and beyond for our guests and recognise and skilfully act on opportunities to make the guest experience memorable through offering or suggesting appropriate hotel products and facilities.
• Be able to demonstrate a high level of emotional intelligence, enabling you to be able to anticipate our guests needs ensuring they receive a Hand Picked experience.
• You’ll have proficient computer skills, including knowledge of hotel reservation systems and Microsoft office. Knowledge of Opera is desirable.
• Through your enthusiasm and willing approach, you will demonstrate how you find solutions to any scenario.
• Act calmly and professionally, maintaining an outwardly positive attitude even when under pressure.
  
  

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Our Benefits Include

• A competitive salary package of £13.82 per hour.
• This role is offered on a casual contract basis and hours will vary depending on business needs. We are looking for someone to be flexible in working weekends and holidays.
• Uniform and meals on duty will provided if applicable.
• Opportunity to make lifelong friendships and be part of team that celebrates Diversity and Inclusion.
  
  

Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.