Casual Premium Host

TN United Kingdom; Leeds; On-site; GBP 20,000 - 30,000; Full time

Job summary

An exciting opportunity awaits at a leading venue known for hosting world-class events! Join a dynamic team as a Premium and Special Events Host, where you will create memorable experiences for guests during high-profile events. This role emphasizes outstanding customer service, flexibility, and the ability to engage with diverse audiences. Enjoy perks like discounted tickets, generous annual leave, and a supportive work environment. If you're passionate about live entertainment and thrive in a fast-paced setting, this is the perfect role for you!

Benefits

Discounted Tickets

25 Days Annual Leave

Life Assurance

Pension Contribution

Healthshield Support

Employee Assistance Programme

Eye Care Vouchers

Cycle to Work Scheme

Employee Referral Scheme

Qualifications

• Proven experience in a premium customer-facing role.
• Ability to engage diverse audiences and adapt communication style.

Responsibilities

• Handling general enquiries including wayfinding and ticketing.
• Directing guests to their seats and enhancing their experience.

Skills

Customer Service

Communication Skills

Event Management

Problem Solving

Education

High School Diploma

Degree in Hospitality or Event Management

Job description

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Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development and event booking to revenue strategy and hospitality.

Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences.

ASM Global, the world leader in venue management and live event production, oversees 350+ iconic venues stadiums, arenas, conventions centres and theatres.

Our organisation is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!

The Venue

Voted Best New Venue in the World 2014 at the Stadium Business Awards,First Directarena has played host to some incredible artists since opening in September 2013, including Sir Elton John, Bruce Springsteen, Michael Bublé, Sports Personality of the Year, Gary Barlow, Prince, Miley Cyrus, Le Tour De France Grand Depart, John Bishop, Championship Boxing, Queen + Adam Lambert, Fleetwood Mac, Premier League Darts, Neil Young, Bette Midler, Drake, Morrissey, The Eagles, Pharrell Williams, John Legend, The MOBO Awards, and Mumford and Sons.

The Arena’s unique "super theatre" style configuration is designed to enhance the arena experience, with all seats facing the stage and high-quality acoustics providing the best sound experience in the UK. Spectators and performers alike will enjoy a more intimate atmosphere with reduced viewing distances inside the 13,781-capacity venue.

About the Role

We are seeking a Premium and Special Events Host to deliver outstanding guest experiences through positive and engaging interactions. As a company representative, you will showcase our values and provide high standards of service during high-profile events, conferences, and shows. The ideal candidate is trustworthy, reliable, well-presented, and excels in managing stress while creating memorable experiences for our guests.

What we can offer

Hosting events is what we do best, and we want our People to experience that too- enjoy access to discounted tickets to unleash your superfan for all your favourites.

You will work hard at ASM, but you will be rewarded with lots of time to relax and rest with 25 days annual leave

We understand that you have a life outside of work and want to ensure that your loved ones will always be taken care of whilst you’re contributing to our success with our Life Assurance policy.

A healthy contribution of % Pension so that your golden years are spent ticking off the items on your bucket list.

Got a dental bill? Need to book a counselling session? Or even help with Physio costs? With the support of Healthshield, ASM will support with these unexpected costs. For you and any children.

We understand that from time to time you might need a bit of support to get you back to feeling your best, so we have teamed up with AXA Health to provide our people with an Employee Assistance Programme (EAP) to support mental health in the workplace.

We are visionaries: both physically and metaphorically! When you join ASM you will be entitled to eye care vouchers and a contribution towards any glasses you require.

Pedal your way to a greener, healthier commute—join our Cycle to Work scheme and turn every ride into a win for you and the planet

Great people know great people! Refer a friend through our Employee Referral Scheme and get rewarded for helping us build an amazing team

You will be responsible for:

• Handling general enquiries including wayfinding, ticketing, and accessibility needs.
• The operation in premium areas during events, with flexibility to support other areas.
• Directing and guide guests to their seats/suites, ensuring a friendly and approachable demeanour.
• Proactively engaging with guests to enhance their experience, including upselling and upgrades.
• Collaborating with security, F&B, and Event Managers to ensure safety and high service standards.
• Assisting in setting up and managing event areas, maintaining professionalism and brand standards.
• Resolving guest issues effectively, escalating when necessary.

You will have:

• Proven experience in a premium customer-facing role.
• A positive, approachable attitude with a passion for outstanding customer service.
• The ability to remain composed under pressure and make quick decisions.
• A continuous drive to enhance guest experiences.
• The skill to engage diverse audiences and adapt your communication style as needed.
• Professionalism in corporate settings like conferences and business events.
• The ability to switch to a relaxed, welcoming style for informal events like concerts.
• A successful track record in managing interactions with both high-profile clients and public attendees.
• A degree of flexibility is required as evening and weekend work will be required.

What We Offer:

• Supporting the venue when hosting huge events for world famous Musicians, Comedians, Sporting Events and much more!
• Great rate of pay (above minimum wage)
• Flexible working arrangements- you can choose your own shift pattern to work around your other commitments improving your work life balance.
• Paid every 2 weeks for the shifts you have worked.
• Our casual employees make up the largest part of our workforce from people across the city, it’s a great place to make friends and socialise in a different environment.

Recruitment Process Outlined:

• 1st Stage- You will be contacted by a member of ASM Global to discuss the vacancy.
• 2nd Stage- You will be invited into our venue for one of our Recruitment days, so we get to know you a bit better beyond your CV.

Inclusive Workplace

At ASM Global, we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. There’s never been a better time to join our team. We aim to be an inclusive organisation, trusted and admired by our employees, customers, and suppliers. Join us and make a significant impact from day one.

We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements.

If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application. We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs.