Casual Porter - Trump Turnberry - Front Office

Trump Turnberry Golf and Spa; Girvan; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

Trump Turnberry in Scotland is seeking exceptional candidates for a seasonal hybrid role of Doorman and Porter. This position involves providing a warm welcome, assisting guests with luggage, and ensuring a friendly service. Candidates should have hotel experience, good communication skills, and a driving license, while various employee benefits are offered.

Benefits

Discounted room rates at Trump Turnberry

Access to resort facilities including Spa, Gym, and Golf

Employee Assistance Programme

Ongoing training and development

Qualifications

• Eligibility to work in the UK.
• Previous experience in a hotel environment is desired.
• Driving license is essential.

Responsibilities

• Greet and welcome guests, provide luggage assistance.
• Advise on local area and handle guest requests.
• Valet park guests' vehicles.

Skills

Communication Skills

Job description

Trump Turnberry, Scotland is ready to receive applications from exceptional, talented individuals looking to join our legendary team.

This is a hybrid role, involving duties of both Doorman and Porter. The position will be seasonal until the end of October 2023.

Position Scope:

You will be the first point of contact for our guests and responsible for providing a warm & friendly welcome. You will assist guests with services including luggage assistance for arriving and departing guests, rooming guests on arrival, parking guest cars, driving resort vehicles, answering guest questions, and resolving any guest problems in a friendly and obliging manner.

• Take requests for shuttles (transportation for guests within the resort) and action them.
• Advise guests on the local area (tourism or business locations, sights, or events).
• Greet and welcome guests and direct them to Reception, where you are to introduce the guest by name to the Receptionist.
• Assist both arriving and departing guests with baggage handling.
• Store guest baggage upon request and assist with the loading and unloading of baggage into and out of automobiles.
• Ensure the delivery of guests’ luggage/personal items to the appropriate rooms in an efficient and professional manner.
• Valet park guests' vehicles.

Candidate Specification:

• Eligibility to work in the UK.
• Previous experience in a hotel environment is desired.
• Requires good communication skills, both verbal and written.
• Driving license is essential.

Benefits include:

• Access to a meal on duty in the staff canteen.
• Turnberry Friends & Family Rooms Programme - discounted room rates at Trump Turnberry, available to you and your family.
• Discounts at Food & Beverage outlets and the Golf Professional Shop.
• Resort facilities – use of the Spa, Gym, and Golf facilities (subject to restrictions).
• Trump Hotels Associate and Friends & Family Rates - discounted room rates at all Trump Properties.
• Uniforms - provided and laundered at the company's expense.
• Employee Assistance Programme – offering a range of support lines.
• Ongoing training and development, including hospitality training & Apprenticeship programmes.